inHance Utility is the leader in Billing and Customer Information System software serving Water utilities across North America. Due to growth, inHance is searching for an energetic and driven Project Manager (PM) to join our Professional Services team! Utilizing industry best practices, methodologies and process controls the PM will be responsible for leading a project team to deliver Impresa Customer Information System (CIS) solutions and associated value-added services to both new and existing customers, while delivering projects on schedule and on budget within defined scope requirements.
The Project Manager is responsible for managing the customer relationship during implementations and ensuring a high degree of customer satisfaction. The PM is also responsible for project profitability, timely realization of revenue, and ensuring that they and the implementation team members maintain an expected level of billable utilization. The successful candidate will report to the Manager of Professional Services.
This a remote role with the option to work from any Harris office.
What will be your impact?
Work closely with customer Project Managers to ensure successful completion of software implementation projects
Consistently manage customer expectations and ensure delivery of the highest quality software solution and customer service
Lead the project delivery, including managing the scope of the project while ensuring customer satisfaction and profitability
Manage change and risks to the project deliverables to reduce delays while limiting the impact on our customers and project timelines
Lead and motivate internal project team to ensure the technical and functional consulting team members are fully utilized and focused on successful and efficient execution of the established project plan
Conduct post implementation project reviews. Capture and apply lessons learned for continuous process improvement
Responsible for preparing and reporting project forecast and financials to management on an ongoing basis on all assigned projects
Responsible for working capital, ensuring that milestones and work in progress are approved according to contract acceptance criteria, invoiced on time, and paid in a timely manner
What are we looking for?
Bachelor’s degree or equivalent in Computer Science, Business or an associated discipline
5+ years of progressive Project management experience
Dynamic project leader with experience managing software implementation projects to multiple customers.
Possess a deep understanding of all activities associated with software system implementations
Possess strong negotiation, communication (written and verbal), and conflict management skills
Experience negotiating resources and deliverables within a matrix organization.
Possess relevant experience with contract negotiations and customer management
Proficiency with Microsoft Office Suite (Project, Excel, Word, Outlook, PowerPoint, Visio, SharePoint)
What will help you stand out:
PMP Certification
Utility Industry Experience
Energetic individual with a propensity for growth and continuous improvement
Proficiency with both Clarizen and TFS
What we offer:
The opportunity to work on challenging projects
Comprehensive Medical, Dental and Vision coverage from your first day of employment
3 weeks vacation, and 5 personal days
About us
With over 35 years of experience in the utility industry, we are confident that few understand the market better than inHance. inHance strives to maintain integrity throughout all our business practices. We are able to offer the stability of those trusted companies to our target market at a fraction of the cost.
