Director of Rooms at Fairmont Orchid - Hawaii

Posted in General Business 5 days ago.

Type: Full-Time
Location: waimea, Hawaii

Job Description:

Director of Rooms
Do you enjoy helping others and building emotional connections to make people feel special and welcomed? If so, we want you to be a part of our Fairmont Orchid, 'Ohana.

What is in it for you:

  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

  • Lead and manage all aspects of the Rooms division and ensure all service standards are followed with friendly and engaging service
  • Handle guest concerns and react quickly, tracking and notifyingproper areas to guarantee memorable moments for our guests
  • Maximize rooms revenue through participating in yield management meeting and implementing supporting agreed upon Revenue Management strategies and practices.
  • Oversee the daily operations of front office, guest services, fairmont gold, housekeeping, concierge, royal service & business centerto ensure a memorable guest stay and return for our guests
  • Work closely with all divisions and departments within the property to ensure that there is a high degree of focus on teamwork and that processes are always being reviewed to ensure we are easy to do business with.

Your experience and skills include:

  • Service focused personality is essential and previous leadership experience is required
  • Prior experience working with Opera or a related system
  • Proven ability to build and maintain good relationships with all stakeholders
  • Communicate thoughts, actions and opportunities clearly with strong networking skills
  • Ability to lead by example, belief in a strong team culture and set the scene for high performance.

Your team and working environment:

As Director of Rooms, you will provide vision and leadership that fosters an engaged team ensuring quality, efficiency and superior luxury service. You will play a key role in driving customer engagement, while helping to grow brand awareness. The candidate is leader who enjoys a challenge balancing all stakeholders expectations by driving engaged and dynamic customer interactions. As Director of Rooms you will showcase passion for superior guest service, attention to detail, personal care and attention to all guests as well as provide cutting edge learning experiences, driving the definition of luxury hospitality. The Director of Roomswill drive collaboration across all departments, assist the MOD's with customer service recovery process, and is a champion for Accor's loyalty program. In addition, the successfulcandidate is responsible for helping oversee the Concierge and Royal Service team by creating exceptional customer experiences from pre-arrival to post departure.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS

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