Job Title:

Windows Systems Support Engineer (T4 Career Level)

Information Technology Service

System Support Engineers are assigned a primary role and share responsibility for the administration of department-specific non-enterprise services.


The Windows Systems Support Engineer is responsible for the management of technical systems that support the Windows endpoint computing environment. This position coordinates with other members of User Services and all ITS teams to ensure high quality response to incidents and service requests. This position is an important component of ITS operations, often working in partnership with the Technology Services Desk, Classroom Technology, Core Services, Network Services, Information Security, and Enterprise Systems teams.


This position is eligible for remote work as defined by the College's Remote Work Policy.

• Bachelor's Degree [Candidates who have not attained a four-year degree may substitute four years of professional experience.]


• At least 5 years of Windows technical support experience


• At least 5 years of experience using and supporting KACE Systems Management Appliance and Systems Deployment Appliance (or similar)


• Values Diversity, Equity and Inclusion

• At least 5 years of Windows technical support experience.


• At least 2 years of experience managing virtual desktops using VMware (or similar).


• Relevant Microsoft certifications (within the last 3 years).


• Experience managing computer and group policy objects in Active Directory.


• Experience working in an information technology environment within a higher education setting.


• Experience using one or more of the following scripting languages: batch, shell, Python or other programming languages such as C, C#, Java, or Ruby.

Windows Systems Support Engineer

Exempt

Staff

Full-Time

Regular

Selected candidate must successfully pass a background check prior to first day of employment.


The College requires staff members to be vaccinated against COVID-19, with at least one CDC-approved vaccination dose by date of hire, or approved religious or medical exemption.

Yes

S00753

Grinnell College is committed to establishing and maintaining a safe and nondiscriminatory educational and working environment for all College community members. It is committed to a policy of nondiscrimination in matters of admission, employment, and housing, and in access to and participation in its education programs, services, and activities. The College does not discriminate on the basis of race, color, ethnicity, national origin, age, sex, gender, sexual orientation, gender identity or expression, marital status, veteran status, pregnancy, childbirth, religion, disability, creed or any other protected class. Discrimination and harassment on any of the bases covered by state or federal antidiscrimination statutes is unlawful and a violation of Grinnell College policy.