Residential Loan Manager, Stevens Point, Eau Claire or Wausau at Associated Bank

Posted in Banking 9 days ago.

Type: Full-Time
Location: Stevens Point, Wisconsin

Job Description:

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability who need assistance applying for a position with Associated Bank are asked to email:

Job Summary

Responsible for the effective management of a residential loan sales team. Responsible for selecting, developing, and retaining talented loan officers and leading them to success through motivating, training and coaching. Responsible for expanding and deepening customer relationships by identifying customers' needs comprehensively and matching their needs with selections and resources within the colleague's assigned business line and across all business lines. Ensure that established policies, procedures and compliance requirements are followed. Supervise day-to-day operations of the residential loan sales team and represent the company at various community functions.This position requires a credit check per 12 CFR Chapter X, Part 1026, Truth in Lending, Regulation Z.Residential Loan Sales Manager needs to also perform the following tasks:Mentor Loan Officers on a daily basis, provide advise on how to manage their job, albeit pipelines, customers, processing etc.Observe and manage compliance requirements with the loan officers in order to keep our critical exceptions to a minimumKeep track of pricing on our loans to make sure we are within toleranceAssist and monitor lenders with respect to Red Flags alerts

Job Accountabilities

  • Identify needs and refer customers to business partners within and across lines of business who can best meet those needs.

  • Recruit, train, and develop loan officers. Conduct ongoing performance management. Hold regular sales meetings to keep staff informed and resolve problems.

  • Assign various operational duties to the loan officers; assume overall administrative responsibility for loan sales team production.

  • Regularly review and/or accept applications for mortgage loans, explaining the different financing options and programs available. 'Pre-qualify' the applicant to establish minimum criteria. Ensure that loan applications taken are in compliance with bank and industry standards.

  • Ensure loan officers make regular business development calls to solicit new business and improve services with relators, builders, and existing customers. Periodically attend sales meetings of real estate and building companies to explain new mortgage programs and qualifications, resolve problems, discuss current loan changes, and so forth. Represent Associated Bank at industry functions and meetings.

  • Responsible for effective communication between the loan sales team and loan processing team, mortgage management and other Associated Bank business partners. Ensure physical maintenance work at Loan Officer work site is performed timely, required postings are displayed, internal communication distributed to Loan Officers, and technical equipment is in proper working condition.


  • Bachelor's Degree or equivalent combination of education and experience Finance, Economics, or Business Required

  • Bachelor's Degree Finance, Economics, Real Estate, or other business related field Preferred


  • 2-4 years Residential loan origination or previous branch management experience with a financial institution or mortgage banker. Required

Compliance Statement

Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated’s anonymous Ethics Hotline.Operates in full compliance with internal policies and procedures as well as applicable regulations and laws, including but not limited to Bank Secrecy Act/Anti-Money Laundering and S.A.F.E. Act requirements. Must submit required information to meet registry requirements, obtain a unique identifier, and maintain the registration requirements as directed by the S.A.F.E Act.

Associated Bank is committed to working diligently with any colleague who needs an accommodation perform the essential functions of the job. Please contact the Leaves & Accommodations office to request an accommodation.

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