Job Description:

Job Description:

Technical Support Specialist*
 

Collaborate with Innovative 3Mers Around the World

Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 96,000 other curious, creative 3Mers.

“A long-lasting career at 3M comes from having vision, imagination and the ability to see what doesn’t exist. 3Mers are groundbreaking innovators and it’s important that we give every person the space for disruptive and creative thinking.” – John Banovetz, senior vice president and chief technology officer at 3M 

This position provides an opportunity to transition from other private, public, government or military environments to a 3M career.

The Impact You’ll Make in this Role

As a Technical Support Specialist, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Interfacing with customers through telephone, email, or other written verbal communications to identify and resolve technical product inquiries


• Addressing technical and other customer inquiries in conjunction with Sales and other 3M contacts to maintain/improve customer relations


• Participating in New Product Development projects representing Service


• Planning and coordinating travel/response to meet customer needs


• Assisting in the ongoing development of technician level maintenance training

Your Skills and Expertise 

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

• Vocational/Trade, Technical diploma, Associates degree or higher (completed and verified prior to start) and a minimum of two (2) years of experience in technical/mechanical/or electric product service or repair in a private, public, government or military environment or a High school diploma/GED and a minimum of four (4) years of experience in technical/mechanical/or electric product service or repair in a private, public, government or military environment

Additional qualifications that could help you succeed even further in this role include:

• Experience in High Pressure Pneumatics or Hydraulics technical support


• Experience supporting customers with identifying and resolving technical product inquires


• Experience providing technical training   


• Experience providing onsite technical support


• Bachelor of Science degree in a technical or electronic discipline

Travel: May include up to 10% domestic/international

Relocation Assistance: May be authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Responsibilities of this position may include direct and/or indirect physical or logical access to information, systems, technologies subjected to the regulations/compliance with U.S. Export Control Laws.

U.S. Export Control laws and U.S. Government Department of Defense contracts and sub-contracts impose certain restrictions on companies and their ability to share export-controlled and other technology and services with certain "non-U.S. persons" (persons who are not U.S. citizens or nationals, lawful permanent residents of the U.S., refugees, "Temporary Residents" (granted Amnesty or Special Agricultural Worker provisions), or persons granted asylum (but excluding persons in nonimmigrant status such as H-1B, L-1, F-1, etc.) or non-U.S. citizens.

To comply with these laws, and in conjunction with the review of candidates for those positions within 3M that may present access to export controlled technical data, 3M must assess employees' U.S. person status, as well as citizenship(s).

The questions asked in this application are intended to assess this and will be used for evaluation purposes only.  Failure to provide the necessary information in this regard will result in our inability to consider you further for this particular position.  The decision whether or not to file or pursue an export license application is at 3M Company's sole election.

Supporting Your Well-being 

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope. 

Resources for You 

For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at 3M.com/careers. 

Certain job positions within 3M require workers to be on-site at 3M facilities and/or at third-party locations. A necessary requirement of each of these positions is that all individuals must be fully vaccinated against COVID-19 (subject to limited medical and religious exemptions).   Fully vaccinated against COVID-19 means, two weeks have passed since completing the second dose of a two-dose COVID-19 vaccine (e.g., Pfizer or Moderna) or two weeks after receiving a single dose of a one-dose vaccine (e.g., Johnson & Johnson/Janssen).”

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Twitter @3M.

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.

Pay & Benefits Overview: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/

3M is an equal opportunity employer.  3M  will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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