ESIS®, Inc., a Chubb company, provides claim and risk management services to a wide variety of commercial clients. ESIS’ innovative best-in-class approach to program design, integration, and achievement of results aligns with the needs and expectations of our clients’ unique risk management needs. With more than 60 years of experience, and offerings in both the U.S. and globally, ESIS provides one of the industry’s broadest selections of risk management solutions covering both pre and post-loss services.
ESIS ProClaim is a result oriented TPA owned by ESIS/Chubb Insurance. We continually monitor, measure, and analyze trends while working closely with our clients to identify opportunities to positively impact their program costs ESIS ProClaim applies a balanced approach to claims handling and management and continually refines our approach to be sure our services are customized, complementary and complete.
KEY OBJECTIVE:
This role is focused on the technical claim handling of Auto, Property, General Liability and Professional Liability claims. In this role you will manage claims in multiple jurisdictions. The individual will be accountable for the handling and disposition of claims including investigation, coverage determination, reserving, negotiation and settlement and overall claim strategy. The position may require travel. You will represent the company at meetings with management, business partners and in other claim related activities.
MAJOR DUTIES & RESPONSIBILITIES:
Duties include but are not limited to:
Under close supervision, receives assignments and reviews claim and policy information to provide background for investigation and may determine the extent of the policy’s obligation to the insured depending on the line of business.
Supervise claim representatives in the handling of claims under the assigned accounts
Review applicable insurance policies to confirm coverage. Insure each file is timely reported to the applicable primary, excess or reinsurers.
Maintain diary system to insure that each file is reviewed every 90 days.
Attend monthly and/or quarterly claims committee meetings and be prepared to present cases for discussion in detail assuring the client can make decisions relating to strategy and reserving in an educated manner.
Be aware of and Implement the company’s approved best practices on each file to insure timely and effective claims management. In addition insured that each file has a completed case strategy summary with an appropriate disposition plan of action.
Monitor defense counsel to insure compliance with the client’s and/or ESIS Proclaim’s reporting requirements.
Contacts, interviews and obtains statements (recorded or in person) from insureds, claimants, witnesses, physicians, attorneys, police officers, etc. to secure necessary claim information.
Prepares reports on investigation, settlements, denials of claims, individual evaluation of involved parties etc.
Sets reserves within authority limits and recommends reserve changes to Team Leader and the client.
Timely review and process defense counsel and third party invoices to insure timely payment.
Reviews progress and status of claims with Team Leader and discusses problems and suggested remedial actions.
Settles claims promptly and equitably.
Obtains releases, proofs of loss or compensation agreements and issues company drafts in payments for claims.
Informs claimants, insureds/customers or attorney of denial of claim when applicable.
Assist the marketing team as new opportunities arise.
Desired Qualifications:
10 or more years of experience as a claims professional with prior claims supervision experience with a high degree of specialized and technical competence in the handling of high exposure claims with emphasis on hands-on file and litigation management.
P&C insurance adjuster license required
Professional Liability (PL), Auto Liability (AL), General Liability (GL) and Property experience
Knowledge of insurance industry and claims handling concepts, practices, and procedures
Strong background and demonstrated ability in dealing with significant coverage matters.
An understanding of the tenants of insurance and legal principles.
Knowledge of P&C Group coverage and services.
Working knowledge of industry best practices and procedures.
An ability to work independently and assimilate learning materials on many different subjects from various sources.
Excellent interpersonal communications and negotiation skills; and an ability to deal with customers and business partners in a professional manner.
Ability to make prompt, intelligent decisions based upon detailed analysis of complex issues.
Demonstrated strong relational skills particularly in adverse or high-pressure situations.
ESIS ProClaim offers a competitive compensation package and comprehensive benefits package including life, health and dental, vision, a retirement savings plan, disability coverage, stock purchase plan, flexible spending accounts, tuition reimbursement, and business casual dress. ESIS ProClaim is an equal opportunity employer and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws, except where bona fide occupational qualifications apply.
