AT - Branch Operations Manager

Job Locations

US-NJ-Lakewood

Duties

As The Branch Operations Manager's at Lakeland Bank, you play a critical role in the day-to-day operation of the branch. You are responsible for the operations of the branch, leading and developing the branch team, achieving personal and branch goals by helping customers realize their financial goals, assisting the Branch Manager and ensuring the branch delivers outstanding service to every customer, every day.

As the Branch Operations Manager, you may also be required to verify and approve bi-weekly electronic time-sheets, assist on the teller line and fulfill teller manager responsibilities i.e. schedule/supervise the teller line, order money, reconcile branch cash, the ATM, cash re-cycler/dispenser and coin machine.

The successful Branch Operations Manager will:

Effectively managing the branch
• Drive the operations and administrative functions of the branch i.e. adherence to policy and procedure, branch reporting and proofs, ownership of audits


• Interview candidates, selecting top talent to hire and train


• Supervise and provide leadership to the branch team


• Display professionalism, reliability and dependability


• Possess excellent communication skills (written and verbal) and customer service skills


• Successfully cross-sell bank products


• Take initiative and practice dedication to quality


• Possess a willingness and desire to learn


• Be willing to work in branch locations on a temporary or permanent basis, as required

Requirements

Skills and qualifications:

• Two years' experience as an Branch Operations Manager or Assistant Branch Manager or/with 3 years' experience as a bank Customer Service Representative


• Two years' verifiable supervisory experience


• Working knowledge/oversight of teller systems


• Ability to build relationships with customers to help them achieve their financial goals


• Ability to motivate and coach staff to achieve individual and branch objectives


• Proficient with MS Outlook and Word and comfortable using the computer for running necessary reports, timekeeping responsibilities, on-line training requirements, assisting customers and branch staff


• Must be eligible to register with NMLS (Nationwide Mortgage Licensing System & Registry)

Employment Eligibility

All Lakeland Bank employees must be bondable. FBI background checks are required to confirm eligibility for bonding. Note: A guilty plea or criminal conviction will not necessarily preclude employment at Lakeland Bank.

Lakeland Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law

Scheduled Hours

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