Supervises all wagering policies of the Race& Sports books
Awareness of Management information to maximize profitability of the Sports book
Agree and Deliver action plans with Sports Book Shift Manager to improve performance
Review customer activity with Sports Book Shift Manager on a regular basis, identifying non-profitable business and customers impacting on profitability and adhering to Caesars procedures to protect the sports book's profitability
Ensure the Sports book team is aware of customers impacting on profitability and that agreed actions are adhered to
Ensure betting control guidelines are adhered to within the sports book
Resolve bet queries within agreed levels of authority and in a timely manner
Manage all accountable costs, with particular emphasis on use of establishment hours
Plan with Sports Book Shift Manager and lead team participation in all promotional activity
Actively support sports book development strategy
Be aware of local competitor activity and report all changes
ADDITIONAL JOB DUTIES:
Ensures a smooth department operation in compliance with established policies and procedures.
Oversees all action in assigned area; reports any outstanding or irregular play to Sports Book Manager.
Settles disputes amicably arising from guest complaints.
Sets the proper example of hospitality and ensures that a visual impression of friendliness and courtesy are maintained from all Games personnel in an assigned area.
Ensures adherence to all safety policies and procedures and reports any safety hazards to assigned Sports Book Manager.
Assists with the monitoring and administration of special promotions and programs.
Adheres to regulatory, departmental and company policies.
Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same.
Other duties as assigned .
EDUCATION and/or EXPERIENCE :
3+ years' of experience in sports book or race track or other gaming environment
1+ year of experience in a managerial / supervisory role
Must possess strong supervisory and leadership skills.
QUALIFICATIONS :
The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position.
A strong commitment to customer service excellence, genuinely interested in helping customers
Excellent communication and interpersonal skills
Ability to work as part of a team and to lead and motivate when necessary
Well-presented, polite, tactful and friendly
Numerate, lively and quick-thinking; good level of decision-making skills
Handle pressure and resolve complaints/difficult situations in a calm and patient manner
Enjoy promoting products and services confidently
Gather and act on customer feedback effectively
Prioritize quick, effective speed of service
High standards, initiative, proactivity and professionalism
Flexible to perform different tasks and follow procedures correctly
Full of drive and enthusiasm for your own development
Understanding of regulatory requirements; e.g., Gambling Commission, Health & Safety, Equality Act
Must be able to read, write, speak and understand English.
PHYSICAL DEMANDS AND WORK ENVIRONMENT :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to maneuver to all areas of the casino.
Must be able to lift up to 40 pounds.
Must be willing to assist in keeping the casino clean.
Must be willing to approach and converse with strangers.
Must be able to bend, reach, kneel, twist and grip items.
Must be able to walk and be on feet for long periods of time.
Must have sense of urgency and keep up with fast-paced business practices.
Must be able to work calmly and professionally in stressful situations.
Must be able to tolerate areas containing secondary smoke, high-noise levels, bright lights and dust.
Must be able to respond to visual and aural cues.
DISCLAIMER :
Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
JOB SUMMARY: Sports Book Supervisor assists and supports the Sports Book Shift Manager and Sports Book Manager in the day-to-day business activities of a sports book. The position focuses on delivery of Outstanding Service, which generates opportunities for increased handle and profitability, while being an active promoter of the Caesars Brand
