Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
JOB RESPONSIBILITIES
Provide timely customer service via incoming telephone calls in an automated call delivery environment
Assume ownership and timeliness in handling agency inquiries and policy change requests in an efficient, accurate and professional manner
Responsible for the quoting and issuance of new business, endorsements and renewal policies; responding to inquiries
Responsible for cross selling coverages to round out accounts
Demonstrate the ability to analyze information to make appropriate decisions and solve problems.
Learn with a high regard for accuracy basic knowledge of Property and Casualty insurance principals and company products.
Navigate multiple systems and applications to research, analyze and resolve customer inquiries.
Maintain established levels of productivity and quality standards within a fast paced environment. Process assigned work and handle call volumes within the established timeframe.
Works well with both internal/external business partners to provide quality products and services for our customer.
Complete assigned tasks and any other duties as assigned
JOB SKILLS/COMPETENCIES:
Strong customer service skills including oral and written communication.
Experience in a call center or customer service environment preferred
Knowledge of customer service principles and practices
Sales experience a plus
Property and Casualty experience is preferred.
Ability to handle multiple priorities within strict time constraints.
Excellent collaboration skills
Possesses the ability to work independently to complete assignments in a timely manner.
Demonstrated commitment to team and departmental goals.
Ability to make informed decisions, achieving the appropriate results.
Excellent data entry skills are required.
Knowledge of MS Word and Excel.
Work overtime as needed
Ability to work any shift between 8:00am and 8:00pm EST, M-F if needed
Chubb offers a competitive compensation package and comprehensive benefits package including life, health and dental, vision, a generous retirement savings plan, disability coverage, stock purchase plan, flexible spending accounts, tuition reimbursement, and business casual dress. Chubb is an equal opportunity employer and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws, except where bona fide occupational qualifications apply.
