Job Classification:

Why Join Prudential?

Prudential is a company of smart, ambitious professionals working together across a multitude of disciplines. Together, we are building a better financial future for our customers and our communities around the globe. At Prudential, we understand that a company is only as good as its people. This simple fact is central to all that we do. We call it “the Talent Mindset” – a company-wide commitment to attract and develop the dedicated professionals whose insights, innovation, and hard work fuel our success and make us a global leader in financial services.

Service Assurance Team, a team that oversees the management of production support incidents that occur within the systems or business areas that need immediate remediation to prevent further fallout or issues. 

As a part of the Service Assurance Team, the Senior Business Analyst, will serve as liaison between Operations, Systems and Business to support unit's business needs through computer systems enhancements, policy administration rules, and/or production support issues.

Represents user area in all systems enhancements/design activities.  Gathers client requirements and communicates to systems personnel and/or Operations.  In this role participation is required on a variety of cross functional project teams.  Reviews and documents the requirements of those projects and completes and analysis of those requirements in relation to project goals. 

Responsibilities include, but are not limited to:

• Vast knowledge of systems development, user centered design, usability, industry best practices, regulatory matters, products, and processes purposing remediation objectives to ensure the solution designs meets all project goals.


• Systems and Operations knowledge of the system supported (including inputs, screens, process logic, and output as well as interface with the other systems).  


• Ability to work closely with all groups in Prudential Retirement & Enabling Solutions.


• Handle straightforward, well-contained business relationships for moderate to large sized projects.


• Will need to define, develop and provide information and analysis to drive the decision-making process and support business operations for internal and external customers.


• Ability to conduct research and analysis to quantify business opportunities and issues while developing formal recommendations for presentation to management. 


• Work with business partners to generate solutions to issues and conduct the planning stages to implement those solutions. 


• Lead multiple efforts to develop new and revised processes procedures for the assigned business areas.


• Participated in presentations for internal external business partners and directing managers of project sub teams.  Ability to have a strategic focus with long term focus on implementation and continuous improvement of project management standards and procedures. I obtain a cross division Companywide business knowledge.


• Ability to perform process analysis to design or redesign process issues to ensure that processes are customer focused, effective, and efficient.  Ability to identify, implement and/or integrate technologies needed to automate the new process.


• The Senior Associate will manage medium to large sized projects and activities of multiple project teams which may include staff from other organizations and processes and must maintain expertise in the technology in which support the process.


• Work independently and with management to scope, plan and manage complex project efforts for both divisional and multiple project teams.

Qualifications:

• 2-3 years of operations experience


• Systems knowledge of  STARs, OMNI, PRIDE and Tax knowledge a plus


• Ability to analyze and resolve technical production issues


• Microsoft Excel experience required


• Experience working in an Agile environment preferred


• Strong analytical and problem-solving skills


• Strong organization, prioritization, and execution skills and the ability to successfully multi-task and manage change


• Demonstrated interpersonal skills


• Project management experience


• Excellent written and verbal communication skills


• Strong collaborative and partnering skills with the ability to work effectively both independently and in a team environment


• Bachelor’s degree or equivalent experience required

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law. 

The Prudential Insurance Company of America, Newark, NJ and its affiliates.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at staffingagencies@prudential.com for more information about doing business with Prudential.

PEOPLE WITH DISABILITIES:
If you need an accommodation to complete the application process, which may include an assessment, please call (800) 433-8960, prompt 4 or email accommodations.hw@prudential.com.

Please note that the above number and email are solely for individuals with disabilities requesting an accommodation.  If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.