Job Description:

Supervisor Residential Direct Sales

Job ID: 2021-29591

Location:

2120 W. Arlington Blvd,

Greenville, NC

Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve. We're not the only ones who have seen it; we've recently been recognized by Forbes as one of America's Best Employers as well as by the Human Rights Campaign, DiversityInc Magazine, and Cablefax for our diversity & inclusion program.

Responsibilities

Job Summary

The Supervisor of Direct Sales (Door-to-Door Sales) manages the recruiting, hiring, firing, training and performance of the Direct Sales Representatives who call on residents and multi-family households. This position also works to ensure that the sales strategy and sales goals set at the corporate, region and district levels are followed and achieved respectively, by the Direct Sales Representatives. Sales Supervisor will also be required to assist systems in achieving budgeted quota and goals from time to time in which additional commission compensation will apply. Direct Reports may include Direct Sales, Internal and Contract Sales Representatives.
Responsibilities
Leads and motivates all Internal and Contract Direct Sales Representatives in Door-to-Door activity to meet or exceed corporate/regional sales goals
Conducts daily sales meetings with reps
Periodically develops account forecasts
Assigns territories customer sales opportunities and sales goals to individual Direct Sales Representatives based on their skill levels and on corporate/regional sales goals (quotas plus key sales objectives) for the system
Sets direction and maintains focus of direct reports
Coordinates effectively with operational and installation counterparts to ensure high quality customer service
Collaborates with the Regional Sales Manager, District Marketing Managers and System Managers to ensure customer leads received from their direct reports and passed on to the Direct Sales Representatives as appropriate
Guides and monitors Direct Sales Representatives to ensure sales goals are achieved in alignment with corporate/regional sales strategies
Coaches and mentors Direct Sales Representatives on their performance (including sales skills)
Conducts reviews of direct reports to ensure that performance standards are met and, if not, takes immediate action to improve performance level
Maintains effective utilization performance and career development of Direct Sales Representatives in all targeted areas
Approves commission reports for Direct Sales Representatives
Updates Realtime with all required customer information in a timely manner
Ensures that Direct Reports use and update Realtime with all required customer information in a timely fashion
Serves as a subject matter expert and/or on selected customer sales
Controls expenses while meeting or exceeding revenue goals and maximizing product margin
Supervisor will complete new hire paper work on newly hired reps
Other duties as assigned
Essential Functions
Ability to communicate in person, telephone or written
Ability to use computer, calculator and reference materials
Ability to sort and distribute materials
Ability to use standard office equipment
Must be able to coach and mentor Direct Sales Representatives to achieve sales goals
Ability to work, including travel, outdoors in adverse weather conditions day or night
Ability to travel from one location to another as needed

Qualifications
Bachelor's degree in business with communications emphasis preferred.
A minimum of 3 plus years of proven success in sales is preferred.
Prior experience in direct cable or related telecommunication sales a plus.
Must be able to make effective presentations, have excellent verbal and written communication skills, and be able to interface with all levels of management.
PC literate with good understanding of Excel, Word, Power Point or similar programs.
Demonstrated ability to analyze problems, to probe facts, identify and question assumptions and find creative and effective solutions.
Thorough understanding of the key aspects of Direct Sales including the Consultative Sales process.

Qualifications

Qualifications

• Bachelor's degree in business with communications emphasis preferred.


• A minimum of 3 plus years of proven success in sales is preferred.


• Prior experience in direct cable or related telecommunication sales a plus.


• Must be able to make effective presentations, have excellent verbal and written communication skills, and be able to interface with all levels of management.


• PC literate with good understanding of Excel, Word, Power Point or similar programs.


• Demonstrated ability to analyze problems, to probe facts, identify and question assumptions and find creative and effective solutions.


• Thorough understanding of the key aspects of Direct Sales including the Consultative Sales process.


• Requirements of this position include demonstration of either full vaccination status against COVID-19 or company-provided weekly COVID-19 testing.

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