**Please Note: This is not a remote position. This position sits on site in Chesterfield, Missouri.**

Overview:

• Facilitate patient/family experience at Mercy Virtual by providing coordinated personal, professional and compassionate service. Answer telephone calls from patients/family in Mercy Virtual vAcute Program.


• Confirm all patient equipment is delivered and working properly. Schedule all telemedicine visits in the care team in triage software.


• Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.


• Schedule: Three 12 hour shifts per week with weekend and holiday rotation. Hours are 6:30 AM - 7 PM or 6:30 PM - 7 AM.

Qualifications:

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  Experience: Previous experience in a Medical Office, Emergency Department, or Hospital.


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  Required Education: High school diploma.


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  Certifications: BLS required or within 6 months of hire.


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  Other: Critical thinking and problem-solving skills. Professional verbal and written communication skills with the ability to work in triage software and electronic medical record.

World's First Facility Dedicated to Telehealth

Described as a "hospital without beds", the Virtual Care Center is home to a large medical team, but no patients. Using highly sensitive two-way cameras, online-enabled instruments and real-time vital signs, clinicians "see" patients where they are.

vAcute is a 24x7 virtual acute care department. The team is comprised of navigators, RNs, Advanced Practice clinicians and a board-certified Emergency Medicine physician. This collaborative group works to take care of patients, who are outside of the hospital setting, in the moment or helps direct the patient to the most appropriate level of care. Through many different access points, patients are able to reach the team 24x7x365 to help with medical issues in real time. The vAcute team works collaboratively with the patient's Primary care physician and specialists to optimize the patient experience, increase communication, and ensure the patient receives care in the most appropriate setting. Through the use of technology, such as on demand video visits and triage tools, the team is able to reach patients when their need for care arises.

We Offer Great Benefits:

Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 48 hours or more per pay period!

Find us at:

Facebook | LinkedIn | Instagram | mercy.net | Mercy Careers

kathryn.heney@mercy.net, MA, PCT, Tech, Healthcare

Mercy has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.