Customer Care Coordinator - Remote

Job Locations

US-VA-Sterling

Overview

This position serves as the single point of contact for residential homeowners during the transfer of household goods from origin to destination. As the liaison between the sales representative, operations and the customer, you will coordinate all aspects of the residential move to ensure high quality service delivery. The Customer Care Coordinator ensures that all relocation activities are performed in accordance with contractual and industry guidelines.

Responsibilities

Obtain and maintain all necessary information and data to ensure an efficient and timely relocation for the customer.
• Alert appropriate parties to any changes, modifications to schedule, etc.


• Ensures file content is complete and accurate.


• Provide education and information to customers as needed, relative to their move process.


• Communicates directly with the customer to schedule and confirm appointment times, delivery, and start times for all assigned jobs within the system.

Qualifications

• Stellar customer service, follow up, communication and administrative skills


• 2-3 years in a professional, customer service environment


• Strong attention to detail


• Computer-savvy and able to use multiple computer programs simultaneously

About

As the largest independent mover in North America, JK delivers superior relocation and logistics services to military service members, government agencies, large corporations, businesses and homeowners around the world....and the list goes on! JK actively seeks dedicated professionals ready to positively impact domestic and global communities.

JK Moving Services was recently honored as a top corporate citizen by the Washington Business Journal for its partnership with Loudoun Hunger Relief. The award was presented during the Journal's 2018 Corporate Philanthropy Awards ceremony held in November.

During 2018, the company established the JK Community Farm, a charitable effort designed to alleviate hunger by growing and harvesting crops and livestock and donating them to Loudoun Hunger Relief.

From charitable giving to competitive compensation to fun corporate events, JK invests in each employee's professional and personal growth. This level of commitment sets JK apart from other companies - why not consider joining JK Moving Services today!

JK Benefits

In addition to comprehensive medical, dental, and vision insurance, JK Moving offers:

• World-class retirement savings programs including Company-funded profit sharing and safe harbor 401(k)


• Recruitment and customer referral bonuses


• Company-paid life insurance and accidental death benefits


• Voluntary protection programs for employees and their families


• Service recognition programs


• Safety & performance bonuses


• Tuition reimbursement and student loan repayment assistance


• Discounted membership @ Gold's Gyms (corporate locations) nationwide


• Global employee wellness programs and Employee Assistance Program (EAP) for employees and their families


• Medical and Dependent Care Flexible Spending Accounts (FSAs)


• Health Savings Account (HSA) with employer matching contribution

Equal Opportunity/Affirmative Action Employer