Job Description:

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.

Cornell requires that all faculty and staff members, regardless of their work location, disclose their vaccination status, and provide proof of vaccination if vaccinated, immediately upon hire.

As Cornell University's online learning unit, eCornell delivers online professional certificate courses to individuals and organizations around the world. Courses are personally developed by Cornell faculty with expertise in a wide range of topics, including data analytics, management, marketing, human resources, leadership, and STEM. Students learn in an interactive, small cohort format to gain skills they can immediately apply in their organizations, while earning a professional certificate from Cornell University. eCornell has offered online learning courses and certificate programs for 15 years to over 130,000 students at more than 2,000 companies.

An Enrollment Support Representative works with leadership and fellow team members to enroll Students into the many different programs eCornell provides! They'll master all the key basics of the new student qualification/enrollment process and ensure achievement of all performance objectives. This is a metrics driven position.

What you will do:

• Master the basics of the IMPACT sales process using it to establish relationships and guide potential students.




• Master all of the basics of our systems including but not limited to: Salesforce, Destiny, TextUs, Calendly, Drift, Facebook.




• Utilize the guidelines provided to gain an understanding and implement best practices around leading and lagging indicators regardless of the method of communication tool used.




• Learn to be comfortable in communicating with prospective students in a variety of different ways. This may include calling potential students via phone, participating in info sessions, responding to students on Facebook or LinkedIn, or working with students on our chat platform.




• Foster an environment of cooperation and teamwork amongst team members.




• Understand what the team WIG's are for the fiscal year and how this role supports those WIG's.




• Partner with other departments as necessary to finalize the enrollment process, including the Accounting, Student Services and Helpdesk teams.




• Utilizing LinkedIn to assist with IMPACT process, help differentiate eCornell as thought leaders.

What you will need:

• High School Diploma and 2 to 4 years relevant experience or equivalent combination of education and experience.




• Proven customer service, enrollment, sales or related experience required.




• Must be detail-oriented and organized.




• Must be focused on achieving optimum levels of service while maintaining high ethical standards.




• Must be able to provide excellent customer service to both internal and external customers.




• Must have strong computer skills (Excel, PowerPoint, etc.).




• Excellent oral and written communication skills.

What we'd prefer:

• Knowledge of Salesforce or other Customer Relationship Management software (CRM).




• Prior success working in a goal and metrics driven environment.




• Direct enrollment, admissions, or sales in eLearning services.




• Knowledge of the higher education market.




• Customer service experience.

What we offer:

• The opportunity to work with a dynamic group of people in a high-growth organization where employee development is promoted.




• A broad set of competitive benefits under the Endowed program, including educational opportunities, access to virtual wellness programs, health care options, 3 weeks of paid vacation, 13 paid holidays, and superior retirement contributions. https://hr.cornell.edu/benefits-pay.




• Salary information for this role can be found here: https://hr.cornell.edu/career-navigator

**No VISA sponsorship or relocation assistance is available for this position.**

This position is remote, which means you can be located anywhere within the U.S.

The New York Convenience of employer guidelines require New York State individual tax reporting and withholdings for this position. Additional individual state income tax filings may also be required if working temporarily outside New York State.

University Job Title:

Enrollment Support Representative

Job Family:

Student Services

Level:

C

Pay Rate Type:

Hourly

Company:

Contact Name:

Radhika Khatkhate

Number of Openings:

8

Job Titles and Pay Ranges:

To learn more about Cornell's non-union staff job titles and pay ranges, see Career Navigator. The final rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience.




• Education level to the extent education is relevant to the position.




• Unique applicable skills.

Current Employees:

If you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell.

Online Submission Guidelines:

Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by "dragging and dropping" them into the dropbox or by using the "upload" icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website.

Employment Assistance:

If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Department of Inclusion and Workforce Diversity at voice (607) 255-3976, fax (607) 255-7481, or email atowdi@cornell.edu.

For general questions about the position or the application process, please contact the Recruiter listed in the job posting.

Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also visit the office of Workforce Recruitment and Retention Monday - Friday between the hours of 8:30 a.m. - 4:30 p.m. to use a dedicated workstation to complete an online application.

Notice to Applicants:

Please read the required Notice to Applicants statement by clicking here. This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.

EEO Statement:

Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.

2021-10-21-07:00 Apply Now