Building Bridges, Moving Ahead
Work hard. Play hard. Breathe Easy. That’s a nutshell description of the professionals who thrive at Resurgent. Regardless of their position, our people are ambitious and entrepreneurial, attracted to the fresh point-of-view of an evolving, growing company. They are personable and patient, attracted to the collaborative nature of our company. And they are centered, understanding the balance needed to achieve success at work and harmony at home.

Summary:

Customer Service Dispute Investigation Representatives are seasoned Customer Service/Support Representatives who utilize their extensive process knowledge to investigate and resolve all types of disputed accounts from consumers.

Responsibilities:

• Use investigative and analytical skills to resolve consumer disputes




• Research and verify accuracy of dispute documents; which may include contacting numerous sources to validate the information




• Process dispute documents (from Correspondence perspective as well as dispute perspective)




• Assist with identifying knowledge and process gaps to ensure first-rate Customer Service is provided




• Seek to improve overall customer experience




• Perform various administrative duties assigned by manager




• Properly updates and documents all operating systems and Customer Service applications as appropriate

Qualifications/Skills:

• 1-2 year(s) of Customer Service experience required




• Ability to identify process gaps and trends




• Preferred knowledge of using OnBase




• Preferred knowledge of processing all types of Correspondence and/or ACDVs




• Flexibility concerning job functions and scheduling




• Ability to maintain confidential information




• Ability to use cognitive skills to determine resolutions to customer inquiries




• Excellent communication skills and ability to work with a diverse team




• Excellent work ethic and integrity




• Detail-oriented, analytical, and extremely organized




• Ability to work individually with minimal supervision




• Computer proficient with various MS Office applications and efficient typing skills




• Must become Company certified in compliance with the FDPCA




• Working knowledge of both AMCS and OnBase is desired

Educational Requirements:

• High school diploma or equivalent




• Some college or equivalent work experience desired    

We would be honored if you applied to join our team! We are an equal opportunity employer,offering a fantastic work environment, challenging career opportunities and competitive compensation.