As a Donor Outreach
Coordinator II (DOC II), you will have the opportunity to be the front-line
hero to patients by scheduling present and past donors to make their next
vital contribution to the community. In addition, this role will be a
support to the Leadership and Training Department. Under direct
supervision, this position is responsible for achieving goals for
recruiting current, lapsed and potential donors, and scheduling them to
donate at an in-center location or area blood drive.
DUTIES AND
RESPONSIBILITIES:
Performs all
assigned duties in compliance with internal SOPs and external
regulations. Brings compliance issues to the attention of management.
Enhancing the donor
experience by providing excellent customer service while inspiring donors
to realize their life-transforming potential.
Maintains good
attendance and punctuality per the Vitalant attendance policy.
Performs all duties
required as outlined in the Donor Outreach Coordinator I’s job
description.
May be assigned to
specialized calling projects to enhance the productivity of a particular
area. (Platelet, plasma, conversion, reminder calling, etc.)
Using (awe) mazing
multi-tasking skills while supporting numerous blood centers within
Vitalant, a DOC II will use their innovative messaging to recruit and
sustain our donors though advanced center/product knowledge.
Serves as an
ambassador for the production floor, exhibiting a positive floor presence
while cultivating a culture that encourages mentorship, team work,
leadership, and innovation.
A resource for the
Leadership, Administration, and Inbound teams to utilize as a backup in
the need of support. A donor Outreach Coordinator II may also be crossed
trained to handle donor eligibility questions, front desk, reporting
duties, etc.
Assists the
Training Department’s onboarding of new hires and refresher training of
current staff for the Donor Outreach Coordinator I role. They will be
able to offer insight by providing feedback, guidance, resources,
positive reinforcements, and mentorship, etc.
Maintains
consistent achievement of assigned department metrics.
Performs all other
duties, at the discretion of management, as assigned.
REQUIREMENTS:
Knowledge/Education
High school graduate or GED required.
Licenses/ Certifications
None.
Experience
Two years customer service experience preferred.
Minimum six months experience as a Donor Outreach Coordinator I preferred.
Proficient computer skills required.
Skills/Abilities
Must possess the skills and abilities to successfully perform all assigned duties and responsibilities.
Must be able to maintain confidentiality.
Ability to work autonomously and productively to meet and exceed goals while multi-tasking, focusing on details and adapting to a changing environment.
Ability to work in a repetitive role that majority of time is spent on the phone.
Must possess a positive attitude that encourages teamwork.
Must be able to assist and provide guidance to Donor Outreach Coordinator I and new hires.
Any added experiences that are required from the assigned department.
As an essential operation to the nation’s healthcare infrastructure and a science-based organization, Vitalant believes that being vaccinated helps provide protection and care for our employees, our donors, their families, and the broader community. With this in mind, Vitalant requires employees to be fully vaccinated as a condition of employment. Individuals applying for this position should be prepared to comply with the COVID-19 vaccination mandates of Vitalant and accordingly, will need to be vaccinated as of first date of employment unless approved exemption exists prior to start
