The Instructor delivers Initial and Recurrent Training Classes to new and existing Crewmembers in all Customer Support departments.
EssentialResponsibilities
Deliver Initial Training Classes using an assortment of adult learning stylesfollowing Instructor Guides
Deliver ContinuousTraining Classes to Crewmembersfrom all operational departmentsfollowing Instructor Guides
Coach and provide feedback to studentsand faculty
Implement classroom guidelines including attendance, assignments, and tests
Release students from training who fall below minimum performance standards
Other duties asassigned
Minimum Experience andQualifications
High School Diploma or General Education Development (GED) Diploma
Three (3) yearscall center experience.
Knowledge of technology used in the classroom
Ability to conduct presentations in front of large groups
Proficient with the Microsoft Office suite, Outlook, SharePoint and Explorer
Strong customer service and problem solving skills
Excellent verbal and written communication skills
Excellent organizational skills, time management skills and interpersonal skills
Highly motivated self-starter with the ability to multi-task
Pass a ten (10) year background check and pre-employment drug test
Legally eligible to work in the country in which the position is located
Preferred Experience and Qualifications
One (1) yearInstructor experience
One (1) year of Sabre Interact experience
Certified to deliver at least one Customer Support training curriculum
Bachelor's degree in adult education theory/education/or similar field
Experience as a JetBlue Crewmember inCustomer Support (Reservations, TrueBlue, Groups,Getaways,Crew Support,etc.)
Previous airline industry experience
Strong organizational, analytical, coordination and follow-through skills
Crewmember Expectations:
Regular attendance and punctuality
Potential need to work be available to respond on short-notice
Well-groomedand able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity,Passion andFun
Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards
Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))
Equipment:
Computer and other office equipment
Work Environment:
Normal Office Environment
Available to travel for extended periods of time to deliver training at offsite locations
Available to work flexible hours, including evenings, weekends and holidays
Physical Effort:
Light physical effort required by handling objects up to 20 pounds occasionally and/or up to 10 pounds frequently. (Light).
Position Summary
The Instructor delivers Initial and Recurrent Training Classes to new and existing Crewmembers in all Customer Support departments.
