POSITION RESPONSIBILITIES:

• Analyze first reports and promptly contact insured/claimants.

• Effectively evaluate contract language and identify coverage issues. 


• Promptly and appropriately develop the file to provide accurate and timely investigation and loss analysis.


• Maintain an active file diary to move file toward resolution.


• Establish accurate and timely reserves.


• Recognize and pursue recovery.


• Adhere to all statutory and regulatory fair claims practices.


• Recognize and identify potential fraudulent claims.


• Effectively manage the use, work product and expenses of outside vendors.


• Effectively evaluate claim facts and negotiate claim settlements.


• Develop and maintain strong business relationships with internal and external customers.


• Serve as a technical resource to lesser experienced Adjusters on the team.


• Successfully contribute to the development and delivery of the team’s goals, objectives and results.


• Supports workload surges and/or Catastrophe Operations as needed to include working overtime during designated CATs.

KNOWLEDGE, SKILLS & ABILITIES: 

• Full knowledge of insurance contracts, investigation techniques, legal requirements and insurance regulations.


• Ability to work effectively in teams and with a wide variety of people.


• An aptitude for evaluating, analyzing, and interpreting information.


• Ability to successfully pass a state licencing exam within 6 weeks of employment

Excellent skills in the areas of: 

• Customer service 


• Investigation techniques


• Organization


• Time management and the ability to multi-task


• Verbal and written communication 


• Negotiation and reserving


• Innovative thinking


• Current Claims Adjuster licenses in one or more states preferred but must be willing to obtain additional state licensures.

 EXPERIENCE & EDUCATION:

• Bachelor’s Degree or equivalent experience required.


• Minimum two years of claims adjusting experience required.