SUMMARY:

Perform duties to assist players with payouts. Exercise good judgment in performing routine maintenance on slot machines.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Complete understanding of how/why complementaries are used as a casino tool.
• Enforce company policies and procedures.
• Establish and maintain player base through personal contact, telemarketing and mailing campaign.
• Verify hand paid jackpots and taxable jackpots.
• Handle customer disputes quickly and effectively. If unable to resolve the dispute quickly, call the Slot Supervisor.
• Has thorough and complete knowledge of Complimentary Procedures, as well as the ability to evaluate and issue complementaries.
• Ensure stationary supplied are adequate for efficient operation.
• Support and maintain Horseshoe courtesy guidelines.
• Promote outstanding guest relations.
• Perform other duties as assigned.

ADDITIONAL DUTIES/JOB DIMENSIONS:

Regular attendance in conformance with the standards, which may be established by Horseshoe from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to Horseshoe disciplinary action procedures up to and including termination of employment.

Due to the cyclical nature of the hospitality/entertainment industry, employees may be required to work varying schedules to reflect the business needs of the property.

Upon employment, all employees are required to fully comply with Horseshoe policies and procedures for the safe and efficient operation of company facilities. Employees who violate Company policies and procedures are subject to disciplinary action up to and including termination of employment.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to work with confidential data required.

EDUCATION and/or EXPERIENCE:

Must be 21 years of age. 6-9 months guest service skills are preferred. Slot operations experience is preferred.

LANGUAGE SKILLS:

Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to guests and other employees of the organization. Ability to respond to questions from groups of managers, clients, customers and the general public. CERTIFICATES, LICENSES, REGISTRATIONS:

Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission.

REASONING ABILITY:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

OTHER SKILLS and ABILITIES:

Ability to work well with large cash amounts. Basic administrative skills required. Working knowledge of computers.

Knowledge of personnel policies and procedures. Ability to obtain the appropriate work authorization per gaming regulations.

WORK ENVIRONMENT:

Clean and disinfect work area at the beginning and at the end of each shift. Disinfect radio, keys, and dispatch equipment at the beginning and end of each shift. Disinfect workstations before and after each use. Disinfect slot machine after repairs.

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequent exposure to smoke. Noise in work environment is usually moderate.

ROP - $7.25 per hour + tips

Caesars Entertainment is the world's most geographically diversified casino-entertainment company. Since its beginning in Reno, Nevada, more than 75 years ago, Caesars has grown into a family of affiliated resort casinos on four continents. Caesars-affiliated casino resorts operate primarily under the Harrah's®, Caesars® and Horseshoe® brand names. Affiliates of Caesars also own the World Series of Poker® and the London Clubs International family of casinos. The Caesars Entertainment family's success is a result of an unblinking focus of building loyalty and value with guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars and its affiliates are committed to environmental sustainability and energy conservation and recognize the importance of being a responsible steward of the environment.

Team members of the Caesars family of resort casinos are driven by our Mission, Vision, and Values. We take great pride in living our values Integrity, Service with Passion, Celebrating Success, Diversity, Caring Culture, and Ownership every day. Our mission "We inspire grown-ups to play" fuels our passion for an exciting guest experience and a rewarding career. If you have the desire to create memorable experiences, personalize rewards and delight every guest, every team member every time, we invite you to explore our dynamic yet unique career opportunities.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

The Company reserves the right to make changes to the job description whenever necessary.

As a part of the new hire process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended, except where applicable law requires that such pre-employment screening occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.