The Patient Service Representative (PSR) is the first point of contact for our patients entering the building. Our PSRs are responsible for ensuring our patient experience is truly one-of-a-kind; offering incredible customer service at all time. You will perform a wide variety of duties related to the reception and registration of patients. The position may require some evenings and Saturdays.

Duties and Responsibilities:

• Verify appointment and insurance information; enter registration information into Medent


• Perform registration procedures for new and follow-up patients, obtaining all necessary demographic, insurance, and payment information; may explain insurance eligibility criteria and explain coverages to patient


• Collect copays, balancing cash drawer, and logging weekly/monthly totals


• Collect past due monies due to Excelsior


• Verify insurance three days out from HealtheNet. Ensure insurance verification quota met daily


• Remain flexible in work assignments as patient numbers vary and doctors schedules change often


• Act as a liaison between the patient and the billing department regarding billing issues for patients


• Pull registrations through the patient portal


• Apply knowledge of medical terminology, specifically orthopedic terminology


• Proficiency in EMR and practice management computer programs


• Perform other duties as assigned

•     Associates degree preferred; HS diploma or GED required


•     2+ years medical office experience; patient registration experience desired


•     EMR experience required; MEDENT preferred


•     Position requires manual and finger dexterity and hand-eye coordination


•     Involves standing, sitting, and walking


•     Team member will occasionally be asked to lift and carry items weighing up to 20 pounds; normal visual acuity and hearing are required