Field Support Representative Level 2

Job Description:

• Provide Install Move Add Change (IMAC), Break-Fix and end user support activities as required.


• Stage Build and Image systems with standard client image (aka eCore).


• Complete special projects as requested by Customer.


• Provides technical training to more junior employees.


• Perform data collection/preservation activities as they relate to migrations and/or eDiscovery.


• Where required, provide support for the Manufacturing "Shop Floor'' handhelds, laptops and scanner devices.

Job Qualifications:

• Strong Communication Skills.


• Strong Analytic/Troubleshooting Skills.


• Strong understanding of MS Windows Operating Systems.


• Strong working knowledge of MS Office and basic business application.


• Strong Customer Support Skills.


• Minimum 2 years desk side support services.


• A+, MCP, MCSE or equivalent certification desired.


• Basic knowledge of networks, telecom, and compute/storage.


• Advanced knowledge of MacOS & iOS environment & administration.
  


• Advanced understanding of the MacOS imaging & end-point deployment process.


• Basic understanding of policy, user certificates and keychains design, management and deployment.

Advanced knowledge of mobile device support

Technical Skills

* Proficiency Legends