Position:

Job Description:

Black Knight is the premier provider of integrated technology, services, data and analytics that lenders and servicers look to first to help successfully manage the entire loan life cycle. Our deep understanding of regulatory and compliance issues complements the knowledge, technology and solutions we offer to help our clients achieve their business goals.Black Knight offers leading software systems; data and analytics offerings; and information solutions that facilitate and automate many of the business processes across the mortgage life cycle.

JOB FAMILY DESCRIPTION

Responsible for operating computer, computer-related hardware and other operations area equipment. Performs support activities in computer operations.

GENERAL DUTIES & RESPONSIBILITIES

• Monitors and controls a Mainframe computer console to process and complete jobs




• Monitors and escalate alerts to various mainframe support teams




• Monitors batch processing and ensures SLAs are met




• Works closely with all mainframe support team ensuring systems is available 24/7




• Perform mainframe housekeeping and IPL's during the weekends




• Investigates error conditions in computer processing, equipment malfunction and/or network (on-line) performance in order to determine and/or apply the required corrective procedure or action




• Controls and monitors the on-line network from the central network control center




• Performs other related duties as assigned

EDUCATIONAL GUIDELINES

A high school diploma or GED is required for this role.

GENERAL KNOWLEDGE, SKILLS & ABILITIES

• Knowledge of operator procedures for applications and operating system software




• Experience with Mainframe data console monitoring




• IPL experience is highly preferred




• Knowledge of JES and MVS commands




• Knowledge of JCL is preferred




• Knowledge of off-line and peripheral equipment operation and maintenance




• Knowledge of procedures for using supplies and maintaining inventory




• Skill in controlling processing through central console




• Skill in maintaining a continuous production level




• Skill in following oral and written technical instructions




• Skill in maintaining complete and accurate written records




• Ability to communicate effectively verbally and in writing




• Ability to establish and maintain effective working relationships with employees, clients and public

Computer Operator I

Entry-level role requiring basic skills with moderate level of proficiency. Assists in performing routine tasks associated with operating a computer in accordance with detailed instructions. Generally performs single-function tasks that tend to be of small to moderate size and scope. Works under close to moderate supervision with limited latitude for independent judgment. Consults with senior peers on non-complex projects to learn through experience. Typically requires up to three (3) years of experience.

Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees' diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight's commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.

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