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Service Specialist II at Schneider Electric USA, Inc

Posted in General Business 30+ days ago.

Type: Full-Time
Location: Secaucus, New Jersey





Job Description:

Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives. Our 135,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment.

https://youtu.be/4EtpkB0cuXE

Great people make Schneider Electric a great company.

PRIMARY DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.


  • Diagnose, troubleshoot, and resolve software issues on installed Building Automation and Energy Management Systems
  • Diagnose communication problems with control devices and other components
  • Perform software preventative maintenance on installed Building Automation and Energy Management Systems . This includes implementing software patches and updating antivirus solutions
  • Create, load, test, and tune system databases
  • Codes software using multiple languages in multiple environments as appropriate
  • Adheres to high quality coding and testing practices
  • Suggest system improvements, modifications, etc.
  • Assists with commissioning and startup of new Building Automation and Energy Management Systems to ensure proper operation
  • Streamline and develop software code, graphics and drivers for graphic front end, human machine interface, page development
  • Provide on-site training to customer
  • Provides emergency and warranty service as required
  • Create and maintain software documentation including design, structure, code, and compiling processes
  • Create and maintain test records and site configuration information
  • Conform to project site safety and housekeeping requirements
  • Develop and enforce software standards and processes
  • Provide technical support, including high-level troubleshooting on project sites, to other team members
  • May be asked to provide technical support to sales engineers and assist in development of new business opportunities
  • Other duties may be assigned

QUALIFICATIONS: The requirements listed below are representative of the education, experience, skills and/or abilities required. An individual must meet the minimum requirements as listed in each Qualifications subsection

EDUCATION:


  • Four-year (4) degree in a related technical field or related work experience

EXPERIENCE:


  • Four (4) years related work experience required

SKILLS & ABILITIES:


  • Advanced Understanding of HVAC, Building Automation, Energy Management, or other building electronic control systems
  • Advanced Schneider Electric and outside vendor hardware knowledge required.
  • Advanced understanding of Schneider Electric proprietary software applications.
  • Programming and troubleshooting knowledge of industry standard protocols such as BACnet, MODBUS and LON.
  • Advanced understanding of network infrastructure and network communication systems
  • IT Skills for troubleshooting, service, installation, and programming of servers as well as workstations.
  • Basic database knowledge (SQL preferred) in order to program and troubleshoot issues.
  • Basic programming code methodology knowledge (Basic, C , HTML, etc.)
  • Experience with Internet and Web-Server applications is also preferred.
  • Proficient in software applications including but not limited Microsoft Word, Excel, Visio and PowerPoint
  • Basic understanding of mechanical and electrical drawings and symbols
  • Ability to analyze system drawings and schematics
  • Good knowledge of service procedures
  • Excellent customer service skills
  • Strong experience in software documentation processes.
  • Strong verbal and written communication skills including, but not limited to the ability to relate technical terminology to customers, listen effectively, and solicit input from others
  • Excellent organizational skills including, but not limited to, the ability to handle multiple demands and assignments, the ability to prioritize tasks effectively and efficiently, and the ability to manage resource procurement and utilization
  • Excellent organizational skills including, but not limited to, the ability to handle multiple demands and assignments

PHYSICAL DEMANDS: The work is mostly sedentary. Typically, the employee may sit comfortably to do the work. However, while on job sites individuals may have to move over rough or uneven surfaces; recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy to light items. Transporting of items such as a laptop computer and luggage; driving an automobile, etc. Also, t ransporting of items such as system equipment and installation materials may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary duties.

Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, 401(k) match, and more. Click here to find out more about working with us: http://se.com/us/careers

We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We're recognized around the world for welcoming people as they are. We create an inclusive culture where all forms of diversity are seen as a real value for the company. See what our people have to say about working for Schneider Electric.

https://youtu.be/C7sogZ_oQYg

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.

Schneider Electric is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.





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