Job Description:

Job Summary:

The overall purpose of this job is to provide excellent customer service by answering calls and routing damage locate tickets to USIC staff, customers, and contractors.

Responsibilities include:

• Route damage locate tickets to USIC staff, customers and contractors; make changes as necessary




• Receive calls and e-mails with damage ticket information from One Call center, customer or contractor, and complete timely dispatch of the tickets to the appropriate USIC staff




• Answer inbound calls from homeowners




• Answer call, investigate associated ticket and relay information back to the homeowner




• Perform data entry and other administrative functions




• Prepare tickets for billing, faxing standby sheets to customers and other administrative tasks

What We Need from You (Our Requirements):

• Ability to utilize computers and other office equipment




• Must be proficient in Microsoft Office; Excel and Outlook




• Excellent customer service skills




• Must be detail oriented and able to multi-task




• Excellent oral and written communication skills




• Excellent organizational skills




• Ability to work in a multi-line phone system environment




• High school education or equivalent; some college preferred




• Data entry experience preferred




• Reliable transportation required

We are an Equal Opportunity Employer.