This employee is the direct Supervisor of Service Representatives, Health care Specialists, and Customer Service Representatives.

Job Responsibilities:

* Interview, hire, train, and supervise quality candidates for service representatives
* Assists with employee files, including but not limited to the coordination of employee benefits and evaluations for service representatives
* Interacts with Medical Professionals in the community
* Implement safety programs, including maintaining records in compliance with all Federal, State, and Local regulations that apply to DOT and FDA
* Knowledgeable of Medicare, insurance rules and regulations, community resources and medical equipment availability
* Responsible for the CHAP effort for the center
* Responsible for organizing and focusing on special programs
* Controls inventory and the purchasing of equipment and supplies
* Responsible for growth of the customer base through excellence in customer service
* Responsible for the profitability of the center and for implementing and directing cost controls
* Promotes effective written/verbal communications
* Responsible for maintaining a fleet of leased vehicles including establishing a routine preventive maintenance program and follow up of major maintenance

* Record keeping and inspections of vehicles is a critical part of the responsibility
* Ensures the quality and safe delivery of medical equipment to patients
* May be required to perform equipment set-ups in the customer's home, most set-ups are oxygen equipment, concentrators, and reservoirs
* May be required to perform on-call duties on a rotational basis with other employees in the center

* Includes responding to call outs at night and weekends to provide the service normally done by a service representative
* May serve as a backup when other employees are out due to absenteeism

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