Reports to: Customer Engagement Manager

Dept. OEM (Parts)

Location: Lansdale, PA

Job ID: 12864

Job Description:

Industrial Market USA is seeking a Customer Engagement Representative for the OEM Customer Solutions team to support and help drive sales growth. This position is the front line, key contact for our customers and internal sales teams and is responsible for building customer relationships, delivering a flawless experience in every interaction, complying with customers' requirements while adhering to SKF policies and proactively drive improvement daily.

The right candidate should also have a Customer First Mentality!

Responsibilities includes but Not Limited to:

• Order book management


• Customer forecasts updates


• Increasing revenue by suggestive selling


• Building and maintaining professional relationships


• Problem solving


• Preparing quotes


• Offering technical knowledge


• Accurately entering and tracking orders, follow up on shipments and proactively communicate to customer


• Working with factories and product planners to expedite deliveries


• Handling and solving customer complaints and returned goods, while analyzing root cause and propose preventive actions


• Providing pricing and delivery information


• Working with field sales to follow up on customer requests


• Working with engineers to ensure customer requirements are met


• Acting as a liaison between customers, sales and factory regarding new, current and future requirements


• Digital B2B business (SKF Store, Portals, EDI, C4C SAP, COH IBM and Automated solutions)

Requirements:

• Exceptional computer skills; strong in Windows, Microsoft systems, Lotus Notes databases, C4C (Customer Collaboration Tool), and experience with mainframes.


• SAP experience preferred.


• Flexible work schedule


• Prior Experience with Digital B2B business (EDI, C4C SAP, COH, IBM, CRM) Preffered

Desired Skills:

• Excellent communication, interpersonal, and organizational skills.


• Ability to multitask between all systems quickly and efficiently.


• Ability to provide a flawless Customer Experience through first call resolution as well as timely, detailed follow up.


• Technical aptitude, good business mentality and the ability to make good solid business decisions.


• Able to work in a fast pace environment and evolving culture.


• Drive improvements, propose new solutions, think out of the box and have a positive energy are a MUST!


• Take ownership of work in a deadline-oriented atmosphere.


• Must be a motivated self-starter and team player, interested in being an integral part of a high performing, diversified team.


• Individual needs to possess a positive attitude and work very well under pressure in a high stress, fast paced environment.


• Able to communicate effectively and professionally across the organization with all levels of employees and management.

About SKF:

SKF's mission is to be the undisputed leader in the bearing business. SKF offers solutions around the rotating shaft, including bearings, seals, lubrication management, condition monitoring and maintenance services. SKF is represented in more than 130 countries and has around 17,000 distributor locations worldwide. Annual sales in 2020 were SEK 74 852 million and the number of employees was 40,963.

What You'll Love About SKF:

Rest and Relaxation. Enjoy a robust PTO policy and 13 paid holidays!

Work/Life Balance. A possibility for flexibility and an opportunity for occasional remote work.

Health and Wellness Benefits. SKF cares about the wellbeing of our employees. Many options for best in class medical and dental plans to fit your needs; a wellness plan that includes biometric screening and health risk assessment for you and your spouse and incentives for healthy living!

Invest in your Future. SKF offers amazing retirement options! Participate in our 401K program that boasts a 100% match up to 5% of your elected contribution (100% Vested). And regardless of your participation, SKF automatically contributes 5% into your account per pay period (3 Years Vesting).

Much more! Growth opportunities, tuition reimbursement, voluntary critical illness coverage, voluntary legal plan, employee assistance program, life insurance, vehicle discount programs, mobile phone discounts, and with so many benefits to working for SKF, we could not name them all!

EOE M/F/D/V

SKF is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, call the Human Resources department at 717-633-4304 to let us know the nature of your request.

To Learn more about our products we invite you to check out the SKF website! www.skf.com

Job ID: 12864