Job Description:

Are you passionate about technology and engaging with staff to optimize its utilization? Does joining a Tech team that provides essential services to our businesses (including trading operations and market facing teams) and Central Services groups in New York appeal? Does being a part of a dynamic global team that's setting the bar for customer engagement and technology enablement pique your curiosity?

If this sounds like you, we have an exciting position for a client-focused Client Support Engineer in our New York office.

Your key responsibilities will include:

• As part of the broader New York Client Support team, you will provide on-site technology support to our hub building in the Americas region (comprising of >1,000 end users across multiple businesses and central service groups), including white-glove VIP support for business heads and divisional leads


• resolving technology incidents and addressing client requests


• building and deploying PCs and laptops and assisting trading personnel in ensuring their applications are optimized on those devices


• supporting key end user computing, including telephony (Cisco and dealer voice), mobile devices (Apple and Android), and video conferencing (Zoom)


• providing regular status updates to customers, stakeholders, and management during high impact incidents


• collaborating with second and third level technology teams for urgent or complex issues


• providing after-hours and weekend support (approximately one weekend per month), including onsite project activities, building power downs, technology upgrades, etc.


• traveling occasionally to other sites within US and Canada to support project initiatives.

In addition, your skills/background/interests ideally will include:

• 5+ years experience in providing high-touch, in-person technology support within a large corporate setting - Financial Service experience in this regard would be a bonus


• passionate about technology and delivering innovative and progressive solutions, exceeding customer expectations.


• experience in change management, shepherding the awareness, desire, knowledge / ability and ultimate embedment of new and upgraded technologies


• strong communication and stakeholder management skills; skilled at communicating, presenting, and generating enthusiasm and buy-in for ideas and solutions


• knowledge of a broad spectrum of technology. Ones of interest include iOS, VMWare Horizon client, Global Protect VPN, Cisco telephony, Workplace ONE Mobile Device Management,, BMC Helix, and Lakeside SysTrack. If you don't know them all, you'll receive support in learning them!


• ability to perform effectively in a high-pressure situations when faced with urgent issues


• university degree in computer science or engineering, or equivalent experience.

If this sounds like please apply via the link

About the Corporate Operations Group

The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Operations, Human Resources, Business Services, Business Improvement & Strategy, and the Macquarie Group Foundation. We deliver service excellence to ensure Macquarie is open for business, deliver on transformational change, invest in our people and have deep relationships with our customers.

Our COVID-19 policy

The health and wellbeing of our employees is a priority. We continue to focus on providing a safe workplace for our people, our stakeholders and those who visit us, and are committed to contributing to the safety of the communities where we live and work.

In line with evolving health regulations and many of our industry peers, we require all Macquarie employees in the United States to be fully vaccinated against COVID-19 and provide proof of full vaccination in order to attend the office and to participate in external meetings and business travel, unless a reasonable accommodation is approved or as otherwise required by law.

Our commitment to Diversity and Inclusion

The diversity of our people is one of our greatest strengths, and an inclusive workplace enables us to embrace that diversity to deliver more innovative and sustainable solutions for our people, clients, shareholders and communities. At Macquarie, you'll be encouraged to be yourself and supported to perform at your best. If you're inspired to deliver on our purpose of 'empowering people to innovate and invest for a better future', we want you on our team. If you need adjustments made to the recruitment process, please reach out to your recruiter.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other impermissible criterion or circumstance. Macquarie also takes affirmative action in support of its policy to hire and advance in employment of individuals who are minorities, women, protected veterans, and individuals with disabilities.

We equip our people with the support to work in a range of flexible ways. Talk to us about what working arrangements would help you thrive.

About Macquarie

A career at Macquarie means you'll have the opportunity to develop and utilise new skills, explore interesting fields and do challenging work that will impact the lives of people around the world-whether it's accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we're empowering people to innovate and invest for a better future.

Our size and international presence means your work can take you anywhere-across business groups, disciplines, sectors and borders. With 16,000+ employees and offices in 32 markets around the world, we're a truly global organisation.

You'll be supported by a diverse team where the unique perspectives, ideas and experiences that all of our people bring are valued. You'll be empowered to address unmet needs in our communities whilst advising and investing alongside our clients and partners. Working with us, you'll have the opportunity to make a difference.

Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment.

Find out more at www.macquarie.com/careers

Job no: COG-960499

Work type: Permanent - Full time

Location: New York

Category: Mid-level, Technology

Group: Corporate Operations Group

Division: Technology

Recruiter: Stewart Mitchell

Opening Date: 11/10/2021

Apply Now