At Delta Dental, our strategy is only as strong as the people who execute it! We are hiring individuals that are not just right for today but also for our future. We have built a foundation of high-trust by treating all people with dignity, making and keeping commitments, and consistently striving to do the right thing. Our leaders optimistically share future possibilities to inspire and motivate others toward their full potential. We expect our employees to find ways to embrace positive change, be curious and challenge the status quo, and provide solutions to unmet problems. Joining Delta Dental means joining a culture focused on fostering development, building genuine connections, recognizing each other's strengths and sharing in successes. The Senior Business Analyst is responsible for providing complex analytical data gathering and research, interpretation, reporting, and policy/procedure development at the enterprise and divisional levels. The incumbent's responsibilities include documenting, providing analysis of business impacts, developing case scenarios for new or enhanced systems, and analyzing, testing, and assisting in the implementation of workflow and process maps. The Senior Business Analyst provides recommendations for resolution of complex operational issues and assists in day-to-day system and user administration. The incumbent will also be responsible for the development and on-going maintenance of divisional/enterprise financial, costing, and productivity models.
How you will make an impact:
Provides process improvement and project leadership for divisional and enterprise projects.
Acts as business system lead for divisional inventory of process maps and workflows, developing and deploying tactical solutions to solve business issues at both divisional and enterprise levels.
Participates in the development, documentation, and management of project plans including requirements gathering, design, risk analysis, testing, implementation and maintenance.
Transforms data into impactful business insights, strategy recommendations and implementation plans to improve key performance metrics for the business.
Gathers information from internal and external stakeholders to document business, process, functional, and/or data requirements.
As part of project plan design and management, performs dependency analysis, functional design review, workflow analysis, use case analysis, and data and process modeling.
Prepares and plans all aspects of the Requirements discipline, including controlling or participating in estimating, feasibility analysis, meeting facilitation, management and executive reporting, change request management, issue tracking, and process improvements.
Develops and maintains divisional/enterprise financial, costing, and productivity models.
Analyzes, researches and resolves complex issues relating to client enrollment.
Creates technical documentation for enrollment systems for internal and external users as well as conduct end user training.
Builds the foundation for enrollment projects by capturing the business needs- problem definition, current state definition, objectives, business case, desired future state definition.
This list is not all-inclusive and you are expected to perform other duties as requested or assigned.
What we look for:
4+ years of experience w/Bachelor's degree
Expert knowledge and experience with financial, process and data-driven structured analysis techniques.
Strong analytical and problem-solving skills to evaluate business processes and recommend effective solutions.
Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly while maintaining excellent attention to detail.
Ability to interact with all levels of personnel and communicate clearly in a professional manner.
Working knowledge of SQL, Visio, and Microsoft Office Suite.
Benefits and perks:
12 days starting vacation, 12 holidays, 9 sick days and your birthday off!
Low-cost premium medical insurance options
100% paid dental and vision insurance
Generous 401(k) matching and flat contribution
Social responsibility and volunteer opportunities, including 16 paid volunteer hours annually
Employee LiveWell program, focusing on overall employee well-being.
Fertility and diabetes benefits
Employee discount program: AT&T/Verizon, entertainment, travel, and more!
Culture of learning: career development and tuition reimbursement
Career growth: we love promoting from within
Please note, Delta Dental will not sponsor applicants for work visas for this position. #LI-JB1 At Delta Dental we:Promote accountability, integrity and collaboration: Our employees are collaborative, self-aware, and ethical. It is our expectation to do the right thing and follow through on commitments.Foster professional development: Our employees take ownership of developing themselves and others through coaching, mentoring and providing/being open to constructive feedback and identifying learning opportunities.Value customers and cultivate positive experiences: Our employees take time to build rapport with customers, while anticipating and exceeding their needs to ensure positive outcomes. If you think this sounds like you, let's chat. We would love to tell you more! To see some of the smiling faces behind Delta Dental and to learn more about what our values and culture look like in action, connect with us on social media: @lifeatddins on Facebook and Instagram, @deltadentalins on Twitter, and Delta Dental Ins. on LinkedIn. ABOUT Delta DentalDelta Dental covers more Americans than any other dental benefits provider. Our vision is to motivate and empower every employee so we're all inspired to take exceptional care of our customers, providers and each other. Our Enterprise Strategy focuses on pillars of Growth and Diversification, supported by the platforms of Culture and People, Process and Technology. Our employees take pride working for a purpose-driven organization and live our values of Trust, Service, Excellence and Innovation. We are part of the Delta Dental Plans Association, a network of companies that provides dental coverage to 74 million people in the U.S. Delta Dental of California, Delta Dental of New York, Inc., Delta Dental of Pennsylvania and Delta Dental Insurance Company, together with our affiliate companies, form one of the nation's largest dental benefits delivery systems, covering 33 million enrollees. All of our companies are members, or affiliates of members, of the Delta Dental Plans Association, a network of 39 Delta Dental companies throughout the country. Delta Dental provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other classification protected by federal or state law. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico or other US Territories at this time. Proof of eligibility to work in the United States must be provided if selected for hire. As a Federal Contractor, we require all employees to be fully vaccinated for Covid-19. You will be required to provide proof of full vaccination upon hire or obtain approval of a valid medical or sincerely held religious exemption from receiving a Covid-19 vaccine prior to your start date.
