Job Title |
Digital Media Lab Supervisor |
Position Number |
8102595 |
Job Category |
University Staff |
Job Type |
Full-Time |
FLSA Status |
Exempt |
Campus |
Maywood-Health Sciences Campus |
Department Name |
INFORMATICS & CLINICAL RESEARCH |
Location Code |
ITS-ACADEMIC & OPS SUPPORT (07120A) |
Is this split and/or fully grant funded? |
No |
Duties and Responsibilities |
Supports student labor administration, applicant communications, hiring paperwork, scheduling, training and general on-boarding, including ongoing development of training resources. Supports multimedia computer labs, printing and poster printing, software applications, and lab location configuration and upkeep. Assists with HSC clerkship and yearly resident exams, as well as ongoing development of digital media projects and trainings with an emphasis on print and design production.
- Supervises general operations, organization and upkeep of HSC computer labs, kiosks, accommodation and exam workstations, upkeep of peripherals, location presentation and signage, and inventory of supplies and consumables (paper, toner, etc).
- Serves as technical coordinator for clerkship and residency exams applications ensuring lab workstation certification, configuration, and availability in advance of testing and day-of support,
- Provides triage support with lab and exam workstation troubleshooting, utilizing ITS ticketing system, and coordination with partners such as Desktop Services and/or Classroom Technology Support, etc, as needed during high utilization or project needs.
- Assists with student labor administration efforts for the area of Digital Media Services including applicant communications, hiring paperwork, scheduling, training and general on-boarding, including ongoing development of training resources.
- Primary system administrator for systems focused on HSC lab utilization metrics, print supplies and upkeep, including weekly metrics and ongoing usage reports.
- Attends departmental meetings and contributes to ongoing area initiatives.
- Performs other duties as required.
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Minimum Education and/or Work Experience |
Bachelor's degree is required, preferably in a related field such as Computer Science, Information Systems, Digital Media, or Education. |
Qualifications |
Language Ability:
- Excellent and persuasive communication (oral, written, presentation), interpersonal and consultative skills to work effectively with external customers and providers, and internal clients at all levels of the University.
- Core consulting skills such as business writing and presenting, and analytic comparisons. Ability to read, analyze, and interpret general business processes, technical procedures, and user documentation.
- Ability to develop and write reports, business correspondence, and procedure documentation.
- Able to communicate technical ideas and concepts to non-technical audiences.
Computation Ability:
- Strong analytical and problem-solving skills.
- Ability to understand and apply concepts such as resource utilization, work effort, percent to complete and project health.
Reasoning Ability:
- Must be detail oriented, results focused, possess effective written and verbal communication skills, and be able to support change management initiatives.
- Synthesizes complex or diverse information; Generates creative solutions; Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in both group and individual problem-solving situations.
- Looks for ways to improve and promote quality; Responds promptly to client needs; Solicits client feedback to improve service; Responds to requests for service and assistance.
- Ability to be flexible and adaptable to changing environments and business situations.
- Proactively manages change through existing change management processes, and project risks through early identification, negotiation and/or escalation when required.
- Evaluate technology problems and create manageable solutions.
- Able to synthesize complex or diverse information at an enterprise level.
Interpersonal:
- Positive attitude and strong work ethic; Ability to work independently and in team settings; Focuses on accountability and problem and conflict resolutions; Maintains confidentiality and follows ITS and other University policies regarding data security and protection; Balances team and individual responsibilities; Contributes to building a positive team spirit; Effectively influences actions and opinions of others; Strives to continuously build knowledge and skills; Shares expertise with others; Able to communicate technical ideas and concepts to non-technical audiences; Excellent oral and written communication skills.
- Shows respect and sensitivity for cultural differences; supports and engages with University Diversity, Equity and Inclusion initiatives.
- Treats people with respect; Works with integrity and ethically; handle sensitive and confidential issues and materials appropriately.
Organizational Skills:
- Must be hands-on, detailed oriented and have the ability to quickly adapt to changes and new ideas.
- Supports organization's goals and values; Develops strategies to achieve organizational goals; Adapts strategy to changing conditions; Includes appropriate people in decision-making process; Strong administrative and organizational skills.
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Certificates/Credentials/Licenses |
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Computer Skills |
Applicants should be hard-working, enthusiastic, and resourceful. The Digital Media Lab Supervisor should have familiarity in technologies in order to provide subject matter expertise on these technology tools:
- Microsoft Office Suite (Excel, PowerPoint, Word)
- Adobe Creative Suite (Photoshop, Lightroom, InDesign/Illustrator)
- Media Lab Computer Administration
Familiarity with medical exam software applications, virtual machines, screen recording software, Learning Management Systems, or Python/coding considered a plus.The individual in this position must:
- Demonstrate a personal commitment to a high-performance environment.
- Actively seek ways to apply technology to university projects and processes that potentially are enabled by technology.
|
Supervisory Responsibilities |
Yes |
Required operation of university owned vehicles |
No |
Does this position require direct animal or patient contact? |
No |
Physical Demands |
Lifting, Carrying, Crawling/Kneeling, Repetitive Motions |
Working Conditions |
None |
Open Date |
10/14/2021 |
Close Date |
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Special Instructions to Applicants |
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Quick Link for Posting |
https://www.careers.luc.edu/postings/17688 |
