We are looking for Desktop Support for an immediate need. This is a client-facing role & the candidate will have regular interactions with various client managers.

Job Responsibilities

• Log and triage incidents Coordinate with resolver groups vendors/carriers .


• Troubleshoot the escalated incident / problem and refer / escalate (functional and hierarchical) to the right groups (Vendors / Level 3 ).


• Provide inputs to FAQ database / KR / contribute towards updating knowledge articles.


• Contribution to continuous service improvement plans (CSI) .


• Responsible to develop induction documents in consultation with relevant stakeholders for the project and ensure successful completion of induction process for new joiners .


• Effective floor Management Team/People:


• Continually assess skill level and provide intervention assistance .


• Contribute to and participate proactively in knowledge sharing sessions .


• Encourage team individuals to participate in organization innovation programs .


• Act as a buddy for new hires Makes recommendations on R&R for team / individual achievement .


• Makes recommendations to team lead on teams performance rating Organization:


• Ensure team contributes and participates in all organizational technology events and knowledge sharing forums Adherence to Organizational policies and processes (including Cognizant security policies LP timelines etc). Participate in recruitment drives"

Technical Skills

* Proficiency Legends