The Waldorf Astoria Beverly Hills is an urban oasis in one of the world's most glamorous cities. Perfectly set where Wilshire and Santa Monica Boulevards meet, this elegant hotel represents the best in California lifestyle and luxury. Designed inside and out by the legendary Pierre-Yves Rochon, you'll find world-class service, lavish accommodations, and excellence in every detail. Create unforgettable memories that will last a lifetime.
Lush gardens and coastal California décor set the tone for a relaxing retreat. Every hotel element is richly designed, from the grand three-story lobby to the delicate Lalique crystal. Enjoy the California ease of in-room check-in, and exceptional Waldorf Astoria Service during your entire stay.
Our guests can count on a unique experience when they host their Beverly Hills event with us at Waldorf Astoria. Whether it's a distinguished meeting room, the rooftop lounge area, or a well-appointed Villa Suite, our luxury hotel has the perfect venues for memorable conferences and celebrations. Our distinctive True Waldorf Service and sophisticated amenities will create unforgettable experiences.
What will I be doing?
As a Reservations Manager , you would be responsible for managing the reservations process and operation in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Manage daily Reservations processes and operations to include, but not limited to, room inventory and availability, group rooming lists and blocks, cut-off dates and restrictions, occupancy, selling guest rooms, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
Maximize occupancy levels by reviewing and revising revenue strategies
Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximize conversion ratios in order to achieve targets for the department
Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy
Manage and communicate information regarding hotel occupancy, promotion, special reservation procedures, operational issues and special events
Serve as liaison with Reservations teams company-wide:
Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations, providing professional development and delivering recognition and reward
Recruit, interview and train team members
Calculate, prepare and generate designated reports, including, but not limited to OAR and Master Monthly
Develop and revise forecasts
What are we looking for?
A Reservations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
Previous experience with reservations in the hotel/leisure sector
Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets
Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
Excellent organization and planning skills
Accountable and resilient
Flexibility to respond to a range of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Knowledge of the hotel property management systems
Previous experience in the same or similar role
Relevant degree, in a business discipline, from an academic institution
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
