Job Description:

Company Overview

Crown Castle works around the country to build and maintain the infrastructure behind the world’s most revolutionary technologies. As the largest shared infrastructure provider in the United States, Crown Castle owns, operates and leases more than 40,000 cell towers, 80,000 small cells and over 80,000 route miles of fiber across every major US market. This nationwide portfolio of communications infrastructure connects cities and communities to essential data, technology and wireless service – bringing information, ideas and innovations to the people and businesses that need them. Crown Castle is a NYSE S&P 500 and Fortune 500 company and one of the largest Real Estate Investment Trusts in the United States with an enterprise value of approximately $110 billion.

Position Title:  Billing Coordinator   (3N)                   

Position Summary

Responsible for coordinating various administrative aspects related to customer purchase order management and tower service billings. Responsibilities primarily include claiming customer purchase orders to jobs, managing missing PO’s, and triggering billing upon milestone completion. These responsibilities are currently held by field project coordinators and are in the process of being centralized.

Essential Job Functions

• Work with the AR Supervisor, Billing Specialist and various cross functional partners to implement a consistent billing and PO management process for towers services.


• Associate tower customer purchase orders to jobs (“claim lines”) in JD Edwards.


• Reconcile purchase orders received against purchase orders requested from customer and work with field personnel to get issues resolved.


• Work with the AR sales order processing team to resolve unclaimed sales order lines.


• Assist AR portal entry team with customer portal entry issues.


• Identify tower sales orders where the billing milestones have been met in the project management tool (“PMT”) and where customer approval has been received and subsequently trigger billing (“ship confirm”) in JD Edwards.


• Prepare statistical reports as required.


• Maintain alignment with company policies and procedures and compliance with SOX.


• Maintain team metrics for assigned discipline, ensuring the achievement of volume, speed, and quality targets.


• Provide excellent customer service to customers and cross functional business partners.


• Continually review process for enhancements and make recommendations as appropriate.

 

Education/Certifications

• High school diploma or equivalent


• Associate degree or equivalent work experience in a related field preferred

 Experience/Minimum Requirements

• One (1) to three (3) years in general business environment with project coordination and/or administration experience


• One to three years of experience in a fast-paced customer service environment


• Previous experience with Crown Castle systems preferred

 Other Skills/Abilities

• Must demonstrate excellent customer service and communication skills


• Must be detailed oriented with problem solving approach


• Knowledge and experience using MS Outlook, MS Word and MS Excel


• Strong computer skills including ability to navigate multiple computer programs at one time


• Ability to manage multiple tasks in fast paced environment


• Knowledge/understanding of basic accounting/financial principles

Organizational Relationship:

• Will partner with Project Delivery, Client Services, Accounting, and other AR teams

 Reports to:  Accounts Receivable Supervisor

 Title(s) of direct reports (if applicable):  N/A

 Working Conditions:  Works in a normal office setting with no exposure to adverse environmental conditions.

 Additional Information:  N/A

 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Accounting

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