Job Description:

Customer Service Representative

Mt Pleasant, IA 52641, USA * Oklahoma City, OK, USA * Rocky Mount, NC, USA
Req #13765

Saturday, October 9, 2021

Cornerstone Building Brands is looking for a Customer Service Representative II. The primary responsibility of the Customer Service Representative II is to facilitate quality and accurate Quotations, Purchase Orders, and Work Orders to ensure customer expectations are exceeded as well as prompt, courteous and professional responses to customer requests. The Customer Service Representative II is with tasked with maintaining and growing the level of sales from current active and past non-active customers, and is able and willing to prospect new business

Major Responsibilities:

• Data entry and accuracy being measured for orders into Oracle


• Scheduling/delivery coordinating for multiple plant sites


• Product knowledge, answering questions for customer support


• Responsible for claims & account reconciliation and transactions


• Responsible for timely communication back to appropriate function


• Accepting inbound calls to assist with basic customer needs


• Liaison for manufacturing and customer


• Learning designated commercial/industrial product line


• Quoting to assist Outside Sales


• Understanding of product line extensions that span across entire Commercial business


• Accepting inbound calls to assist with all customer needs

Qualifications/Skills:

• Must have high math aptitude to calculate Sq Footage, to assist customers when ordering


• Must have ability to multi-task, with high level of organization skills


• Must have ability to learn, comprehend, and apply training as well as use best judgement for case-by-case scenarios


• Ability to make proactive decisions based on customer needs


• Proficient in the use of Microsoft Outlook, Word, Excel


• Project management and negotiation skills


• Strong oral and written communication skills are required


• Strong, proven experience in reading and interpreting building drawings

Education/Additional Information:

• Minimum 2-year post-secondary education required; Bachelor's degree is desirable


• 5+ years of construction products sales experience a plus


• Bilingual is a plus but not required


• Previous roofing experience is a plus

Cornerstone Building Brands is the largest manufacturer of exterior building products in North America. Our comprehensive portfolio spans the breadth of the residential and commercial markets, while our expansive footprint enables us to serve customers and communities across North America. Our relentless focus on excellence combined with our ongoing commitment to innovation and R&D has driven us to become the #1 manufacturer of windows, vinyl siding, insulated metal panels, metal roofing and wall systems, and metal accessories. We believe every building we create, and every part of that building, positively contributes to communities where people live, work and play.

Cornerstone Building Brands is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, protected veteran status, disability, sex, gender identity, sexual orientation or national origin.

Must be at least 18 years of age to apply.

Notice of Recruitment Fraud

We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.

Other details

• 
  Job Family
  Sales Operations
  
• 
  Job Function
  Customer Service
  
• 
  Pay Type
  Hourly
  
• 
  Travel Required
  No
  
• 
  Telecommute %
  100
  

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• 
  Mt Pleasant, IA 52641, USA


• 
  Oklahoma City, OK, USA


• 
  Rocky Mount, NC, USA

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