Posted in Other 30+ days ago.
Location: Amherst, New York
Position Title: Float Customer Service Representative
Reports To (Title): Territory Director
Department: Community Banking
FLSA Status: Non-Exempt
Purpose: The Floating Customer Service Representative will float between Territory branches, as needed, managing the customer experience from the beginning to end, efficiently handling service transactions, identifying financial needs, recommending products and services, and making referrals to the appropriate channel or source. The Floating Customer Service Representative will have a thorough understanding of Bank products and services as well as Bank policies and regulations. This position will engage in sales and service activities, providing exceptional customer service for current and prospective bank customers.
Scope and Direction:
Area of Responsibility: Community Baking
Degree of Supervision Received (Minimal, Moderate or Extensive): Minimal or Moderate
Degree of Supervision Given (None, Minimal, Moderate or Extensive): None
Essential Functions: The major duties of the job that constitute the fundamental tasks and or responsibilities of the position. Employees must be able to perform the essential functions of the position with or without reasonable accommodations.
Job-Related Qualifications - Education and Prior Experience:
Required:
-OR-
Required:
Licenses or Accreditation:
Required: Registration with Nationwide Mortgage Licensing System Registry (NMLS) to obtain a unique identifier that is provided to consumers in accordance with all SAFE Act requirements. Renews registration with NMLS annually. Maintains and updates personal registry information as necessary to include name changes, employment changes, etc.
Competencies: Competencies are the measurable or observable knowledge, skills, abilities and behaviors critical to performing the essential functions of the position.
Physical Requirements:
Five Star Bank and affiliate companies are committed to Equal Employment Opportunity and Affirmative Action. We recruit, hire, train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Five Star Bank and affiliate companies are committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA). If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at (585) 786-4344, (585) 498 - 7565 or (585) 786-1417.
Note: At a later stage in the application process, applicants may be required to provide information about their criminal conviction history, if any, and to authorize the procurement of a consumer report that will contain, among other things, information about criminal conviction history. Except as required by applicable law, past criminal convictions will not automatically disqualify an applicant from employment, and Five Star Bank will only consider such history in accordance with applicable law. Please be advised, however, that federal law prohibits Five Star Bank from employing "any person who has been convicted of any criminal offense involving dishonesty or a breach of trust or money laundering, or has agreed to enter into a pretrial diversion or similar program in connection with a prosecution for such offense" unless the FDIC has provided prior written consent.
Best Buy
|
Service Experts
|
Service Experts
|