System Support Admin I

Job Locations

US-IL-Chicago

Overview

Advanced Group leverages over 30 years of expertise in talent acquisition, staffing, and outsourcing solutions to operate the award-winning Advanced Group family of brands, including Advanced Clinical, Advanced Resources, Advanced RPO, and WunderLand Group. Together, with mastery across professional disciplines and global markets, we're dedicated to make a difference, every day, for our clients, our candidates, each other, and our communities. Advanced Group's Shared Services team provides corporate services such as Marketing, Human Resources, Finance & Accounting, IT, and Operations to each of our brands. Our employees are the foundation of our energetic and collaborative environment, where constant learning and service to others take top priority. We seek dynamic, hard-working team members who are inspired to work amongst diverse backgrounds and perspectives. From our altruistic mission to outstanding career development opportunities, there's no better place to grow your career than Advanced Group.

A great opportunity to join a dynamic, progressive, and evolving IT team. Help lead the organizational transformation to new and exciting technologies that will provide incredible business value and keep Advanced Group's technology platform ahead of the curve.

The Systems Support Administrator - Level 1 is a critical member of the Advanced Group IT team. As a member of the IT Support team, you will provide technical maintenance of the hybrid on-prem and cloud infrastructure. Your responsibilities expand to support our internal and remote clients with entry-level support requests. Resolve basic to intermediate support cases with the Microsoft Enterprise infrastructure, providing exceptional support to clients via phone, email, and on-site.

Responsibilities

Complete basic to advanced support cases, articulating technical findings and documenting all steps taken to problem resolution
• Analyze, administer and troubleshoot a wide variety of IT solutions


• Act as an escalation point for advanced or difficult help requests


• Cooperating and supporting colleagues and interacting with other support groups


• Interface with Active Directory, Remote Desktop Services, Windows Server environments, Office 365, Azure and network infrastructure to setup and troubleshoot client issues


• Visit local and remote sites to provide IT network and desktop deployment, maintenance and troubleshooting services


• Create/review documentation, knowledge base articles and new tools/utilities


• Maintain proficiency in key technology areas through intentional, ongoing technical learning


• Maintaining corporate security and regulatory compliance standards

Qualifications

• Associate Degree in Computer Science, Information Technology or relevant work experience


• Minimum 1 year previous experience in end user support environment


• Proven knowledge of Windows 10


• Entry-level experience with Office 365


• Server experience: Windows Server 2012, 2016


• Demonstrated understanding of Windows Server and networking principles: permissions, domain architecture, server virtualization, DNS, DHCP


• A strong commitment to personal ethics


• A passion for learning new skills and to grow in your career


• Strong written and verbal communication skills, including the ability to create organized and informative reports, as well as comprehensive, accurate documentation


• Must be able to travel to provide on-site support to both Chicago Loop and Deerfield, IL offices


• A history of working independently of close supervision and a demonstrated capacity to manage time effectively

At Advanced Group, our commitment to diversity and inclusion in every part of our organization is crucial to fulfilling our mission and demonstrating our REAL values. A diverse staff allows us to effectively draw on different perspectives and enhance our efficiency and effectiveness. Diversity thereby strengthens the legitimacy and relevance of Advanced Group in delivering services to our clients. We seek talented, creative individuals from a variety of backgrounds and cultures to work with us. It is our priority that our workplace be inclusive, welcoming of diverse ideas and appreciative of valuable experience.

We are committed to a long-term flexible, hybrid work model. Our company offices are where we gather for collaboration and culture-building, and available for "heads down" work when it is the employee's choice.

It is Advanced Group's practice not to discriminate against any employee or applicant because of sex, race, color, age, national origin, religion, gender identity or expression, sexual orientation or sexual preference, pregnancy or maternity, genetic information, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

This practice applies to all terms and conditions of employment including, but not limited to, hiring, training, compensation, benefits, promotions, transfers, layoff, Company-sponsored education, social and recreational programs, and treatment on the job. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter so that we can discuss the appropriate alternatives available.

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