We are excited about your interest in joining our fast-growing family. As you submit your application for the Resident Services and Office Coordinator position at our 180-unit apartment community, Ledgewood Village in Ashville, NC we encourage you to learn more about us.
Requirements:
Bilingual in English/ Russian/ Ukrainian is preferred
Ability to communicate with and develop positive, professional relationships with residents.
Ensures that programs and activities encourage personal and professional growth of our residents.
Promptly respond to resident requests and concerns.
Perform active role in performance of the community and the well-being of the residents.
Computer skills: familiarity with Microsoft Office, Zoom, SharePoint and able and willing to learn additional skills
Ability to produce outreach materials and provide outreach services to residents.
Strong communication and organizational skills.
Outgoing, flexible, resourceful, creative, energetic and emphatic.
Ability to work well with a team, as well as to work independently.
Assist with implementation and enforcement of company policies, plans, and procedures.
Communicate important information to Property Manager about schedule or changes to daily activities and tasks. Include Regional Resident Services Manager in communication related to tenant relations/resident services.
Commitment to embracing Housing Management Resources’ values: I REACH: Integrity, Respect, Enthusiasm, Accountability, Commitment and Harmony
The person in this role will:
Develop and implement sustainable and meaningful resident services programs that address the needs of our residents
Organize weekly resident activities
Work with state and local agencies to generate resources and set up resident programs.
Prepare outreach materials (program flyers, etc) and lead/oversee outreach to residents.
Collaborate with other Resident Services staff, Property Management and Maintenance staff in tasks including housekeeping support to enhance tenant stability, tenancy preservation and other mutual goals.
Meet with residents and make referrals to community services to support resident success.
Identifies practical methods for dealing with tenancy issues and improving resident retention
Maintain courteous communication with residents, applicants and representatives of other companies
Conduct annual inspections, when translation is required or when a team member needs assistance.
Type memos, letters, and leases, as needed.
Answer telephone.
Upload completed recertification's and move ins into SharePoint.
Contact prospects that have submitted a pre-application online.
Organize and file all applicable reports, leases, and paperwork.
Perform housekeeping inspections.
Other duties as needed.
What to expect?
Working for an Accredited Management Organization
Part of the National Affordable Housing Management Association
Company wide training and a professional relationship with the Training Manager to ensure your success
Our industry-leading benefits include:
Competitive base wage with quarterly incentive program
Medical, Dental and Vision Insurance
Retirement 401(k) program with a company match
Generous paid time off
Tuition credit for continued professional development
Paid Parental Leave
Ready, Set, Apply! If you are excited about the challenge of this position and welcome the opportunity to learn and grow, we want to hear from you! Please click "apply" today!
We are committed to ensuring diversity in our workforce and candidates from diverse backgrounds are strongly encouraged to apply. We are an equal opportunity employer.
