It's fun to work at a company where people truly believe in what they are doing!

Job Description:

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  Understand and consistently meets lien resolution milestones in accordance with Epiq Global’s service level standards (SLAs) and performance metrics, as required by the Lien Resolution Manager 

  
  


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  This position requires clear and effective communication and collaboration with lienholders, recovery agents, management, our client-facing teams, and other internal departments; written, oral and listening by phone, fax and/or e-mail 

  
  


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  Compliantly resolve healthcare liens with governmental and private lienholders. 

  
  


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  Ensure that Epiq Global receives the required data and documentation from lienholders in a timely manner, and thereafter route that information to the proper internal departments for processing 

  
  


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  Advocate for and obtain the best result for our clients. 

  
  


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  This position requires a basic understanding of all insurance types (Medicare, Medicaid and commercial), in addition to specialized knowledge in at least two or more lien types 

  
  


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  Proactively learns and follows all internal and external procedures and protocols 

  
  


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  Engage in cross-training and other ongoing training initiatives 

  
  


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  Consistently follow up with lienholders and recovery contractors when expected data and/or documentation is outstanding 

  
  


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  Addresses and ensures accuracy of all incoming data and correspondence according to Epiq Global’s standard operating procedures 

  
  


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  Maintain and document all up-to-date communications and action on a lien with detail and accuracy 

  
  


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  Effectively communicates and collaborates with internal teams, especially our client service teams, to obtain and provide timely updates to clients on key issues 

  
  


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  Routinely provides status updates to the Lien Resolution Supervisor/Manager 

  
  


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  Quickly identifies and removes obstacles and escalates appropriately. Escalates any complex or priority issues to their Lead or Manager in a timely manner 

  
  


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  Collaborates with the Lien Resolution Manager to document all lien resolution processes, including periodic updates 

  
  


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  Effectively works as a member of the team, fosters teamwork, and volunteers to assist others, as appropriate. 

  
  


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  Participates with projects and assists the Lien Resolution Manager as needed 

  
  


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  Regularly participates in meetings and is dependable as an internal and external resource on assigned liens and projects 

  
  


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  Display professionalism, accountability and initiative on a daily basis and is open to coaching and feedback. 

  
  

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.