It's fun to work at a company where people truly believe in what they are doing!
Job Description:
JOB SUMMARY:
Accurately communicate with client staff and EPIQ team members regarding commitments, deadlines, challenges, requests, etc.
Ensure all client needs and requests are met and accurately delivered in a timely manner
Provide support for miscellaneous requests and flex services with a “can do” attitude and philosophy
Apply necessary effort and QC approach to deliver “Best-in-class” work and service
Work independently on assigned production tasks
Coordinate additional assistance with Service Specialists on the team
Expected to uphold the Standards of Service and best practices developed by EPIQ
RESPONSIBILITIES:
Monitor and listen to clients to understand inquiries and requests in order to provide accurate information about the facilities and services and prompt assistance
Perform basic mathematical calculations using a calculator/computer to accurately figure production time and labor time associated with any copy, print, scan, or production requests
Follow established guidelines and procedures for receiving, documenting, organizing, and mailing out client packages (i.e. parcel deliveries, messenger services, etc.)
Ensure clients request and the delivery of faxes/parcels in a timely matter in accordance with EPIQ’s standards
Exhibit ability to take verbal instructions while taking notes to properly produce staff copy projects
Accurately produce copy, print, and scan projects in accordance to verbal and written instructions
Assign production tasks throughout other members of the Service Specialist team
Work independently on production assignments, often at a satellite copy center without direct supervision
Ensure all projects have been properly produced and Quality Checked (QC’d) to EPIQ’s standard
Ensure accurate tracking, monitoring, and recording of all charges, overtime, logs, and entries throughout his/her shift
Have direct involvement and handle complications, client complaints as they arise such as; lost parcels, damaged packages, untimely deliveries, and other similar situations
Answering telephone inquiries, loading/unloading parcels, delivering parcels, copying, and faxing and guest requests
Exhibit excellence in client service and the ability to serve others
Immediate attention is given to clients entering Copy/Mail Center in accordance with EPIQ’s standard of operation
Sort, distribute and meter US mail with knowledge of current postal rates
Due to the cyclical nature of the industry team members may be required to work varying schedules to reflect the business needs of the firm
Other duties as assigned with increased oversight responsibilities, including, but not limited to:
·Mail/Distribution Services
Sort, distribute and meter US mail with knowledge of current postal rates
Ensure all projects have been properly produced and Quality Checked (QC’d) to EPIQ’s standard
Ensure clients request and the delivery of faxes/parcels in a timely matter in accordance with EPIQ’s standards
·Copy Services
Immediate attention is given to clients entering Copy/Mail Center in accordance with EPIQ’s standard of operation
Accurately produce copy, print, and scan projects in accordance to verbal and written instructions
Exhibit ability to take verbal instructions while taking notes to properly produce staff copy projects
Records Services
Responsible for the day-to-day operations of the Records Room.
Participate with other records and information staff in overseeing effective maintenance of records management systems including Interwoven File Creation, RFID File Tagging and Programming, File Retrieval, and Re- Shelving.
Database Management and Maintenance to ensure records are accurately documented and stored.
Ensures compliance with business protocol, regulatory, and best records management practices requirements.
Maintain ongoing communications with all departments regarding maintenance, creation, revising, reviewing, retrieval, and archiving of records.
Generate record management reports.
·Hospitality Services
Provide excellent client service as the coordinator of the client's conference rooms, common areas, and kitchens
Ensure clients requests for the set-up and use of meeting rooms are handed accurately and proactively
Place orders for food and beverages for use during meetings as assigned
Inspect and ensure that all rooms are clean, stocked with supplies, and ready for continual use
Organize and distribute client kitchen supplies
Maintain inventory control and order supplies as needed
Perform cleaning, dusting, and other incidental tasks as assigned
·Floor Coordination
Provide excellent client service as the first line of contact with the client
Responsible for the organization and upkeep of various satellite copy rooms throughout an assigned work area. This includes the stocking of general supplies, delivery of paper, and basic daily maintenance of the copier(s) in that area
Responsible for the pick-up and delivery of all mail/parcels as well as all copy, print, and scan projects that area assigned to the Copy Center
·Facilities
Provide excellent client service as the liaison between the Firm/Organization and their building management
Assist with office moves, maintenance of carpet log, hanging of pictures, light bulb outages, furniture rehabilitation, etc
Coordinate office furniture and equipment moves with other operating departments of the firm, such as IT, Telecom, Maintenance, and Janitor
Responsible for communicating facility issues with clients and assisting where needed
·Reception
Work closely with the client's staff to ensure seamless day-to-day operations as the first line of contact with the client's visitors
Answer incoming telephone calls and direct call traffic to the proper person
Take accurate and complete messages for those employees who may be unavailable
Greet and announce visitors in a friendly and business-like manner
Maintain neatness and organization of reception desk and front closet areas
QUALIFICATIONS:
High School Diploma or equivalent
Minimum of 1-year professional-level work experience in a production setting, preferably within copy, printing, or scanning environment
Prior shipping and receiving or facilities experience preferred, but not required
Previous experience in a client service-oriented field
Working knowledge of PC applications such as Microsoft Office, especially MS Word, Outlook, and Excel
REQUIREMENTS:
Be personable, articulate, knowledgeable, and professional in presenting oneself in a professional setting
Ability to learn skills quickly
Flexibility in dealing with simultaneous projects
Attention to detail
Ability to lift or move 40 lbs. or greater
Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 100lbs
Ability to walk, bend, kneel, stand, and/or sit for an extended period of time
Manual dexterity is required for operating office machinery (phone, copy machines, binding equipment, etc.) and computers
Successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment by their start date
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
