Customer Service - Program Representative

Are you interested in a position that will make a difference in your life and the lives of others? Community Teamwork is a private non-profit organization with over 500 employees dedicated to reducing barriers and creating opportunities for low income individuals and families.

As part of the Rental Assistance team, the Customer Service - Program Representative provides information and assistance to rental assistance program participants with regards to eligibility and program requirements.

If you have worked in customer service in fast paced environments that require strong attention to detail and good time management skills, then this job is for you! Training will be provided to candidates that have the willingness to learn and make a difference in people's lives.

Community Teamwork offers opportunities for continued professional development and career growth. Great teams, a competitive salary and well above average benefits including a generous contribution to employee 401k plans make Community Teamwork a highly regarded employer.

The ideal candidate for this role will have the following:

• Excellent customer service and communication skills.


• Strong organizational skills, timeliness and accuracy are skills essential to this position.


• Good attention to detail.


• Strong sense of urgency and time management skills.


• Ability to multitask efficiently.


• Basic computer skills.


• High School Diploma or equivalent. Bachelor's degree in a related field preferred.


• 2+ years of related experience preferred.


• Desire to work with low income, culturally diverse, and at-risk families and individuals.


• Ability to maintain confidentiality.


• Ability to meet deadlines and work under pressure.


• Bi-lingual skills (English/Spanish or English/Khmer) preferred.


• Familiarity with housing regulations is a plus.

Responsibilities include:

• Communicate with clients by telephone, email or in person to provide information about services available or to handle any concerns.

• Screen client inquiries for eligibility.


• Check to ensure that appropriate changes were made to resolve client concerns:
  
  
  
  • Recertifications/Lease-ups
  
  
  • Annual and interim income adjustments
  
  
  • Changes in family composition/Change of address
  
  
  • Move-outs/Transfers/Inspections
  
  
  
  


• Maintaining client caseload as well as appropriate documentation ensuring compliance with program regulations.

• Explain program requirements, regulations and procedures to applicants, participants and owners.

CTI offers a comprehensive benefits package including, Medical, Dental, Vision, STD/LTD, Tuition Reimbursement and a 5% contribution to your 401K, 11 paid Holidays, 4 weeks of Paid Time Off, paid sick leave and much more.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Community Teamwork is a drug free work environment.

This is an exciting opportunity to become an integral member of an innovative, outcome focused team in an organization committed to excellence.