Job Description

INDIST #


NTT DATA is looking for a Desktop Support Analyst in Mayfield Heights, OH.

Responsible for the on-site integration of company and multi-vendor systems solutions, which may include hardware, software, and networking products as well as operating systems. On-site and/or remote installation, implementation, configuration, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals. Serves as company liaison with client on administrative and technical matters. Interprets clients' needs and clarifies if the responsibility for problem resolution falls to sales personnel, client support representatives or engineers. Comfortable with working with C-Level Executives. Very strong customer service experience.

Basic Requirements:

• 5+ years of Desktop Support including:
  
  
  
  • Windows
  
  
  • Office 365
  
  
  • iphone troubleshooting
  
  
  • BreakFix - desktops, notebooks, printers
  
  
  • Ticketing System experience
  
  
  
  

Desired:

• MAC troubleshooting experience


• Excellent customer service experience and ability to work and communicate with C-Level Executives. Must be able to take occasional off-hour calls.