Spa and Wedding Service Manager

Flamingo Spa & Wedding Services for High Roller, Flamingo, Paris and Planet Hollywood

Position Purpose : Responsible for managing the daily operations and duties of The Flamingo Spa and Wedding Services Team for High Roller, Flamingo, Planet Hollywood and Paris. Provides exceptional leadership to reach employee and guest satisfaction while holding the ability to handling multiple teams and outlets.

Essential Functions:

• Oversees and supervises the daily operations of the wedding chapels and Spa including scheduling of staff and vendors, ordering, reporting, employee relations, training, staff productivity, service standards, and resolves guest satisfaction issues.
• Conducts all areas of the hiring process including- interviews, auditions, and applicant selections for Wedding Services and Spa Operations.
• Supervise, discipline, and give performance evaluations for both Wedding Services and Spa Operations
• Displays a high level of maturity, discretion, tact, judgment, and the ability to deal with confidential matters.
• Builds rapport by diplomatically and effectively resolving customer grievances & problems to ensure complete customer satisfaction, guarantee repeat business and brand loyalty.
• Supports in building a sales culture program with wedding coordinator and spa staff including cross selling departments and offerings.
• Maintains schedule of ordering to ensure monthly expense budget is not exceeded for Weddings or Spas.
• The ability to issue recommendations regarding the annual operating budget, capital, operating planning, and further periodic evaluations of financial performance, including reports on sales and operations with supporting statistical data.
• Creates menus and seasonal specials to help drive additional revenue at both Spa and Wedding Operations
• Works closely with other departments to ensure spa maintenance, cleanliness are up to Nevada State Board of Massage Therapy, Cosmetology Board, Health Department and OSHA.
• Creates schedules to ensure appropriate staffing levels for both operations according to business volumes, i.e. special events, holidays, weekends, groups, etc.
• Use of constructive feedback, motivation, and short and long-term intervention to address problems that affect job performance.
• Facilitates various training modules pertaining to the spa and wedding services and programs.
• Identify and recommends solutions when the department faces repetition of performance problems that indicate a negative trend.
• Ability to work in a fast-paced multiple outlet environment while maintaining a calm appearance

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Specific Job Knowledge, Skills, and Abilities:

• Bachelor's degree or higher education preferred
• Minimum of 2 years of spa and weddings management experience required in high volume luxury resort market.
• Knowledgeable on the latest Spa& Wedding industry trends
• Must demonstrate strong leadership skills with the ability to quickly solve problems.
• Carriages strong professional writing skills

Job Specific Requirements :

• Must be able to stand up to 8 hours per day Length of time of these tasks may vary
• Must be able to exert well pace ability to reach team members and guest in a timely manner with the ability to walk back and forth between 3 properties,
• Must be able to lift 15-20lbs occasionally

Summary:

This job description in no way implies that these are the only duties to be performed by the team members occupying this position. Team members will be requested to perform other job-related duties assigned by management.

Caesars Entertainment is the world's most geographically diversified casino-entertainment company. Since its beginning in Reno, Nevada, more than 75 years ago, Caesars has grown into a family of affiliated resort casinos on four continents. Caesars-affiliated casino resorts operate primarily under the Harrah's®, Caesars® and Horseshoe® brand names. Affiliates of Caesars also own the World Series of Poker® and the London Clubs International family of casinos. The Caesars Entertainment family's success is a result of an unblinking focus of building loyalty and value with guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars and its affiliates are committed to environmental sustainability and energy conservation and recognize the importance of being a responsible steward of the environment.

Team members of the Caesars family of resort casinos are driven by our Mission, Vision, and Values. We take great pride in living our values Integrity, Service with Passion, Celebrating Success, Diversity, Caring Culture, and Ownership every day. Our mission "We inspire grown-ups to play" fuels our passion for an exciting guest experience and a rewarding career. If you have the desire to create memorable experiences, personalize rewards and delight every guest, every team member every time, we invite you to explore our dynamic yet unique career opportunities.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

The Company reserves the right to make changes to the job description whenever necessary.

As a part of the new hire process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended, except where applicable law requires that such pre-employment screening occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

Spa and Wedding Service ManagerFlamingo Spa & Wedding Services for High Roller, Flamingo, Paris and Planet HollywoodPosition Purpose: Responsible for managing the daily operations and duties of The Flamingo Spa and Wedding Services Team for High Roller, Flamingo, Planet Hollywood and Paris. Provides exceptional leadership to reach employee and guest satisfaction while holding the ability to handling multiple teams and outlets.