Senior Reporting and Analytics Analyst

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed. 

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.   

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. 

Job Summary: Responsible for analyzing data trends and supporting and developing improvement changes

Responsibilities

Data Exploration

• Explores data within multiple files to determine trends, correlations, and causal relations between variables




• Analyze Operations reports to identify potential operational issues and opportunities




• Knowledge of databases, reporting methods and formats




• Build, develop, troubleshoot, maintain, and approve various reports and dashboards utilizing Excel, VBA, Tableau, and Power BI

Ad Hoc Reporting

• Creates complex ad hoc reports, using insights from data exploration to build comprehensive reports with visualizations and insights against tight turnaround times

Client Management

• Reaches out to client(s) to clarify requests




• Makes recommendations of what data should be explored and debriefs with client to explain data insights and confirm report

Analytics Coaching

• Explains data to clients and prepares them to present data and answer questions




• Develop recommendations to improve performance




• Summarize analysis into memos and presentations

Data Audit and Cleansing

• May perform periodic audits of data within business systems/platforms




• Performs follow-up checks to ensure data quality and accuracy




• Use software tools to develop reports and analyses that convey relevant and meaningful information to internal customers of all level in a concise and logical manner




• Partner with IT, IBX Operations, and other applicable stakeholders to deliver timely reporting and dashboards that satisfies requirements

Scheduled Reports

• Downloads required data and creates pre-defined reports as per defined schedule




• Delivers reports to stakeholder group and answers questions pertaining to the report

Customer Care (For employees working in Customer Care and Experience):

• Supports accounts with medium complexity

Qualifications

• 3+ years related experience preferred




• Bachelor's degree or equivalent in Statistics, Mathematics, Economics, Finance, Data Science, or relevant engineering discipline preferred

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.