Job Description: At Blizzard Entertainment, Associate Operations Engineers in our Global Network Operations Center (GNOC) use systems and network expertise combined with software engineering to provide proactive monitoring and incident response of services across our world-wide operations. The role iscomprised of talented engineers that are focused on rapid detection, triage, and mitigation of player-impacting issues and continuous improvement of service operations processes through monitoring, signal: noise, correlation, and automation.
Blizzard's games and platforms reach a global audience of passionate gamers. The GNOC is the nexus point between our games, platforms, and all of the teams dedicated to creating and supporting them. Responsible for player and employee-facing services, Associate Operations Engineers are the vanguard of service reliability, helping ensure that our creators can create and players can play.
As an Associate Operations Engineer at Blizzard, you may find yourself...
Employing your systems/network/cloud knowledge as a first responder to triage problems and improve accuracy of detection Managing engagement, documentation, and stakeholder communications during critical service outages
Driving player and user impacting issues to resolution
Processing routine request for access, ACL, network, and systems maintenance
Adjusting thresholds and duration of alert triggers to reduce false positive alerts
Developing automation to reduce toil and increase velocity
Building positive and collaborative relationships across the company
Helping define and instrument Service-Level Objectives to ensure epic player experiences
Adopting Containers and Kubernetes for new and existing services
Applying everything-as-code methodologies across configuration, infrastructure, orchestration, and elsewhere
Being part of an on-call rotation to ensure coverage across our 24/7 teams
You may succeed in this role if you...
Love to solve novel and exciting problems
Dislike solving the same problems over-and-over- so you automate or eliminate them
Are inspired to make everyone's job easier by improving workflows
Are comfortable digging through metrics, logs, and whatever else is available to triage and fix an incident at any time
Strive to be better, smarter, and faster tomorrow than you are today
Enjoy trying new technologies to improve what we're doing today
Are okay using older technologies that may not be perfect, but are good enough and low maintenance
Naturally spread the philosophies and practices of DevOps to others
Like to collaborate with others to solve problems, share knowledge, and provide feedback
Can self-assess the needs of a system or team, and make a case to prioritize that work
Relish working with software, network, cloud, and systems engineers to solve problems across all tiers of the stack
Help your peers succeed as much as you can
Types of projects you may work on...
Evaluation and tuning of correlation patterns to improve alert clustering
Integrating metadata with event correlation platform to improve enrichment / dependency mapping
Develop scripts to automate information gathering / context for specific alert conditions
Create microservices to enable self-service functionality (including ChatOps / Bots)
Develop automations for auto-remediation of known-error incidents.
Working closely with service owners to highlight opportunities to reduce interrupt work caused by incidents
Integrating monitoring and logging with systems to improve observability and enable Service-Level Objectives
Areas of Expertise for an Operations Engineer at Blizzard
Operations Engineers at Blizzard are expected to have deep knowledge in the technologies used across the enterprise. Here's a non-exhaustive list of technologies Operations Engineers may be exposed to:
Service Operations Framework/Workflows (ITIL, Incident/Problem/Event/Change Management, DMAIC)
Proxies and Load Balancing (Nginx, HAProxy, Envoy)
Required Application Materials
Resume
Blizzard Entertainment is a global company committed to growing our employees along with the business. We offer generous benefits and perks with an eye on providing true work / life balance. We've worked hard to champion an intensely collaborative and creative environment, a diverse and inclusive employee culture, and training and opportunity for professional growth. Our people are everything. Our core values are real, and our mission has never changed.
COVID-19 Hiring Update: We've transitioned to a work-from-home model and we're continuing to interview and hire during this time. This role is expected to begin as a remote position. We understand each person's circumstances may be unique and will work with you to explore possible interim options.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are dedicated to creating the most epic entertainment experiencesever. Join us!
