A Client Service Support Specialist at Toppan Merrill is responsible to maintain customer satisfaction with assigned accounts through responding to order or service inquires, preparing general correspondence and coordinating with other functional areas and teams.
What You'll Do:
Inventory Management Includes analyzing, administering and trouble-shooting questions related to client and Toppan Merrill owned inventories. Includes replenishment processing, scrap/pitch requests, receiving PO for client supplied product, corporate product validation/verification, and cycle counts validation
Order Management involving exception reports, change requests (upgrades, product changes, etc) and order status
Identify, investigate, and research client questions and problems
Assists internal and external clients by answering questions and solving problems involved in their activity
Review of monthly summary invoices
Assist with mailings, proofing, and commercial print estimates
Ability to effectively self-prioritize workload
Assignments are broad in nature, usually requiring originality and ingenuity.
Carries out day to day program and fulfillment administration tasks as assigned for client deliverables
Responsible for coordinating client specific reports and projects on time.
About You:
Demonstrate a proactive, innovative, and consultative approach in their interaction with all internal/external clients.
Demonstrate deductive reasoning, good judgment, and excellent communication skills in a fast pace environment in situation where limited information may be available
Ability to work within a team environment with shared responsibilities
Ability to multi-task in a time sensitive and deadline driven work environment
Ability to effectively manage client expectations
Pro-Active planner
Possess excellent interpersonal, presentation and communication skills
Possess a desire to exceed customer expectations
Ability to interact with internal/external clients/customers in a professional manner
Qualifications and Experience:
High school diploma or equivalent required. Some college preferred or equivalent work experience
1-2 years previous experience in a client service environment
Proficient in PC applications such as Word, Excel, Access, e-mail, and internet use
Why You Should Work Here:
The ability to work in an environment that encourages creativity and fresh ideas
The ability to be on the leading edge of SaaS driven technology solutions for capital markets and regulatory disclosure requirements
The opportunity to join a well-established and growing company that has just completed its most successful year
