The Technical Writer/Technical Training Lead Analyst role is responsible for the research, authoring, publishing, and maintenance of procedures and curriculum using various authoring tools (KMS, Word, PPT, Flare, etc.). This position will work closely with various departments and related groups, Business Owners and SMEs to document procedures and related content, including the translation of business needs into user instructions and training content. The role will provide support on a variety of projects including systemic improvements and enhancements to existing documentation flow and storage.

ESSENTIAL FUNCTIONS

• Writes, edits and formats task-level documentation to include but not limited to: Procedures, Job Aids, Participant and Facilitator Resources, Forms, and Client Pages


• Works with a variety of departments and related business owners/approvers to document process, procedures and related training content


• May lead several projects in support of business initiatives and operations training goals


• Collaborates with SMEs, business leaders and product owners to document and develop training to support operations


• Maintains overall documentation records including creation, revisions, reviews and archival


• Special projects as assigned.

Key Skills

• Excellent communications and teamwork skills, including willingness and ability to consult with subject matter experts from operational teams within the organization


• Ability to prioritize and manage multiple projects in a fast changing, evolving environment.


• Positive attitude and willingness to jump in and tackle new projects.


• Creative thinking with attention to detail.


• Comfortable working at a face pace and are able to meet deadlines.


• Able to learn new technology and apply knowledge quickly.


• Understand and adhere to company brand standards.


• Desire and ability to innovate and improve upon processes.

Minimum Job Qualifications

• Bachelor's degree in relevant discipline or equivalent work experience


• 2-5 years of relevant experience or Master's degree; 1-2 years of project management experience preferred


• Strong experience with PowerPoint, Word, Excel, Knowledge Management Systems required
  

This position is not eligible to be performed in Colorado.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.