Catholic Charities of Baltimore is currently seeking an Administrative Assistant for Weinberg Housing and Resource Center (WHRC). The Administrative Assistant welcomes visitors and answers incoming calls in a pleasant, welcoming, and professional manner during the highest volume of visitors and clients. This includes responding to inquiries by providing information and directing visitors to appropriate resources and providing administrative support to other areas of the facility.
Schedule: Saturday through Wednesday, 3 p.m. to 11 p.m.
Core Responsibilities:
Greet all building visitors in a welcoming and professional manner consistent with the WHRC mission.
Maintain orderly reception area, including various log books at front desk.
Answers incoming calls in a manner consistent with the WHRC mission; give information, route calls and take messages.
Prepares general correspondence as needed (clerical, filing, phone messages, writing corresponding letters, mailing, etc.).
Ensure that all building visitors are properly signed in to the building.
Possess knowledge of all WHRC services in order to direct visitors to the appropriate destination. Direct clients to their destinations in accordance with WHRC policies and procedures.
Delegate work to and provide leadership to reception area volunteers
Qualifications/Requirements:
High School diploma or equivalent required. • Five years of receptionist or customer service experience in a busy reception area or in a similar type position. • Prefer one year experience working with the homeless or at risk populations. • Computer competency and typing skills required. Data entry skills preferred. • Must be customer service and detail oriented and be able to treat clients, volunteers, staff and volunteers with dignity and respect.
Catholic Charities’ policy requires employees in this position to be fully vaccinated for COVID-19, which includes a process for requesting exemption.
Catholic Charities offers a competitive salary and benefits program.
Join Catholic Charities of Baltimore where you will be an important member of a trauma-informed care organization that promotes a culture of safety, empowerment, healing and self-care, and that believes that every person has infinite worth and promise.
Catholic Charities is an equal opportunity employer
Experience
Preferred
5 year(s): administrative or customer service experience
Skills
Preferred
DESKCOHS
DESKCOOR
DESKCORW
AAPURAST
HSOFCOOR
HSPROAST
CLSUPCFS
OFCORVM
RECDCOOR
ADMASBLD
WHRCADM
ADMCOORD
Behaviors
Preferred
Team Player: Works well as a member of a group
Enthusiastic: Shows intense and eager enjoyment and interest
Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Preferred
Self-Starter: Inspired to perform without outside help
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
