Job Summary 

The Alerts Analyst I is responsible for analyzing customer and transactional activity presented in the bank’s data systems to identify unusual activity involving Metabank account and/or services, in accordance with bank procedures. This position requires the person to evaluate multiple banking product types, unusual activity types, and systems.  

Principal Responsibilities 

• Analyze information presented from the data systems to assess customer profiles and transactional activity.  


• Deem activity as normal or unusual utilizing various investigate tools and techniques.  


• Complete and maintain accurate and thorough documentation for all alert reviews.  


• Take appropriate action from notifications received through internal and external sources (Operations, Program Managers, Customers, Law Enforcement, etc.)  


• Answer both inbound and outbound communications (phone, fax, letters, e-mails), providing outstanding service to customers and internal employees while maintaining confidentiality.  


• Meet or exceed quality, productivity, and leadership metrics.  


• Other duties as assigned.  

Administrative/Service