The Manager, Investigations will be responsible for all aspects of the investigation process and will ensure that compliance concerns raised by employees, suppliers and other third parties are promptly and thoroughly investigated and appropriately addressed. The Investigations Manager must be capable of conducting investigative interviews, drafting interview notes and investigation reports independently. This role will coordinate and communicate effectively with leadership teams in geographically disparate locations including legal, privacy, human resources, employee relations, security, information security, and networking professionals. Key priorities include conducting fact-based investigations in a professional and timely manner, applying the Company's investigations-related policies and procedures, and providing relevant information to management and key stakeholders to make important employee, operations, and compliance decisions. The Investigations Manager will also conduct root cause analysis of information discovered through investigations and identify solutions to business process and controls required to mitigate identified risks.
KEY RESPONSIBILITIES
Conduct investigations into potential employee/contractor/third party misconduct, while maintaining the strictest confidentiality, utilizing effective interviewing techniques and the use of proper evidence identification, collection and preservation methods. Complete post-investigative actions.
Prepare thorough, well-organized, unbiased and factual investigative reports and present the facts in a form that is suitable for dissemination to management, the audit committee, law enforcement and related third parties, as applicable
Draft detailed investigation interview memos for key stakeholders and for recordkeeping purposes
Establish and maintain investigative follow-ups and retaliation monitoring plans, including participant surveys, periodic check-ins with reporter and significant witnesses, and resource support.
Manage external forensic, accounting, legal professionals, as necessary to support specific investigations.
Work closely with internal and external counsel when conducting legally privileged investigations.
Establish and maintain a strong working relationship with the Legal and Human Resources departments to coordinate investigations; preserve the company's rights and mitigate potential liabilities
Manage ad-hoc and bi-weekly meetings with Employee Relations, Labor Relations, Human Resources, Compliance, HR Leaders, Business Leaders, and key stakeholders to review in-process and ready to close cases
Establish and maintain investigative follow-ups and retaliation monitoring plans, including participant surveys, periodic check-ins with reporter and significant witnesses, and resource support.
SELECTION CRITERIA
Education
Required:
Bachelor's Degree or experience in lieu of degree
Preferred:
Juris Doctorate degree from an accredited law school and licensed to practice law
Experience
Required:
Experience in either a Law Enforcement and or a Workplace Investigations environment/role
5+ years of experience leading and managing investigations and related processes
Experience in performing investigations and/or audits under the direction of internal and/or external Legal counsel
Ability to maintain high standards of confidentiality and integrity in support of highly confidential and sensitive information
Preferred:
Multilingual (Spanish, French Canadian, Portuguese)
Other
Required:
Demonstrated understanding of compliance programs, including ethical conduct, harassment, discrimination, fraud and abuse, anti-corruption and other rules and regulations
Demonstrated decision-making and project management skills
Ability to work under tight deadlines and prioritize workload
Must be comfortable working with others to resolve potentially contentious situations
Ability to think critically in the analysis of incomplete information; differentiating between fact and assumption
Sound, independent, and objective judgement in complex and sensitive cases
Ability to assess/analyze complex business information and develop appropriate conclusions
Able to draw out underlying messages, whether spoken or unspoken
Strong interpersonal skills with excellent written and oral communication skills
