Chubb is the world’s largest publicly traded property and casualty insurer. With operations in (54) countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

The Business Solution Analyst Lead for Commercial Insurance is experienced in P&C insurance business processes, workflow, and systems.   This person will also have a solid set of experience working with Underwriting, Operations, Product Development, and I/T to define and implement solutions.

The Business Solution Analyst Lead will lead the solution analysis and design, and the requirements development processes, for the implementation of system and process changes for new and existing functionality on Commercial Insurance platforms, including those supporting our external capabilities, internal workflow / operational support, and product implementations.  This person will collaborate with and coordinate the efforts of our business team (Product Development, Operations, Compliance, Legal, Actuarial, Marketing, etc.) product team and also will be a product owner for the IT system implementation teams.   

Specific responsibilities

§  Understand the overall business vision for Commercial and Digital Insurance and work with cross-functional business and technology teams to drive the functional solutioning and Product requirements development processes.

§  Manage the Business Solution Analysis team, ensuring the on-time delivery of high-quality artifacts across multiple initiatives.  Ensure Product requirements documentation standards and processes are followed.  Represent accountability for and communicate progress, issues, and risks for the Business Solution Analysis function to project and program management. 

§  Develop and execute on a process to review all approved projects / enhancements for products and impact to systems and operations so that the appropriate resources for design and sign-off are brought in at the right time in the solutioning / requirements documentation process.  Anticipate, negotiate, and resolve business design issues before they impact project success.

§  Drive the adoption of Agile processes, promoting collaboration among all members of multiple Agile teams.

Knowledge, Skills, and Experience

§  Broad business knowledge of P&C and Specialty, Product Development and Implementation, Operations and Claims, Marketing and Communications, Analytics, and IT.  In depth knowledge of P&C or Specialty Products, Product Development, Operations, Online Systems, Automated Workflow, UW Rule Definition, or Small Commercial Insurance Systems and Processes is a plus.

§  Experience in Business Solution Architecture; demonstrated consulting / design experience in complex technology solutions and technology enabled processes.

§  Demonstrates higher level analytical skills; can independently identify and propose alternative solutions.

§  Experience in a large technology solution implementation – demonstrated experience in requirements management and program / project management processes and artifacts.

§  Ability to define/document Epics, Features, and User Stories that represent system functionality required to support business functions, along with the associated benefits/value for the users.

§  Strong communication and presentation skills; ability to interact effectively with the senior leadership team in Small Commercial.

§  Results and solution-oriented; can work in an extremely fast-paced environment; strong ability to manage and deliver on multiple concurrent initiatives; decisional.