Morrie’s Auto Group is looking for an Express Service Advisor to join our team. If you are motivated, detail oriented, and enjoy working in a fun, fast-paced working environment, then we have an opportunity for you.
Essential Job Functions:
Greet customers, listen to the description of the problem, obtain customer and vehicle information
Inspect all vehicles for bodywork, notify the customer if work is needed
Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicle's work will be completed
Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacture's specifications, using maintenance menus
Handle minor customer complaints and misunderstandings
Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised
Handle telephone inquiries and return phone messages promptly
Deliver vehicles to customers and answer any questions, review work performed and explain charges and coverage
Refer leads and prospects for vehicle sales to the new and pre-owned sales departments
Assist the service manager as necessary
Follow company safety procedures to avoid exposure to fumes, dirt, dust and harsh chemicals
We offer competitive compensation, as well as a comprehensive benefit plan – including medical, dental, paid time off, STD/LTD, 401K and life insurance. We also offer opportunities for advancement.
